Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   March 20, 2025 — Rated 10 out of 10 by C.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very willing to help. Always very pleasant and professional. Pricing is very competitive. Give you a thumbs up 👍

Report a concern   March 20, 2025 — Rated 9 out of 10 by J.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service is prompt. And good communication

Report a concern   March 16, 2025 — Rated 10 out of 10 by B.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is friendly and helpful!

Report a concern   March 16, 2025 — Rated 10 out of 10 by Billy Tillett Jr Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Cars are top of the line. Owned numerous Nissans and all have been good cars. The last sale was a win win for everyone. Felt like we got a great deal

Report a concern   March 15, 2025 — Rated 10 out of 10 by Brad Durham Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Had my vehicle in for a quick fix and Josh handled everything great. Fast and easy

Report a concern   March 15, 2025 — Rated 10 out of 10 by James Begley Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always been friendly, honest, & a good experience in sales & service with me.

Report a concern   March 15, 2025 — Rated 10 out of 10 by Mary Chapman Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Organized fairly quick, comfortable lounge, room offering drinks, welcoming service people kind & caring

Report a concern   March 15, 2025 — Rated 10 out of 10 by T.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is very nice and each time the problem is resolved in a short time

Report a concern   March 15, 2025 — Rated 10 out of 10 by N.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

everything was great

Report a concern   March 15, 2025 — Rated 10 out of 10 by Joseph Wingfield Don Franklin Lexington Nissan - Service
What do you like about our products and services?

People were very friendly and professional

Report a concern   March 15, 2025 — Rated 10 out of 10 by D.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The helpful And courteous staff

Report a concern   March 14, 2025 — Rated 10 out of 10 by A.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Clean bay & Customer waiting area. Friendly and knowledgeable consultants. More seating is needed in the service area. Complimentary snacks & bottled water would be greatly appreciated.

Report a concern   March 14, 2025 — Rated 10 out of 10 by J.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and fast service

Report a concern   March 14, 2025 — Rated 10 out of 10 by Gary Hughes Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Keep infkormed of whats going on very good serviice.

Report a concern   March 14, 2025 — Rated 10 out of 10 by J.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is always super friendly, the work is done well and the service is fast!

Report a concern   March 14, 2025 — Rated 10 out of 10 by Crystal Curtsinger Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Amazing customer service! Very helpful and friendly the hole experience was top notch!

Report a concern   March 14, 2025 — Rated 9 out of 10 by J.R. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Friendly and thorough

Report a concern   March 14, 2025 — Rated 10 out of 10 by D.R. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Great price. Friendly helpful service

Report a concern   March 14, 2025 — Rated 10 out of 10 by L.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Thanks for your patience, resoectfulness and knowledge. The service was great.The part was in stock.Did not have to wait for a long period of time to get it installed. I would recommend people to your establishment any time.

Report a concern   March 14, 2025 — Rated 10 out of 10 by A.H. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Ray, I like Ray lol. He was exactly the kind of person I look for in a salesman. No BS, honest, genuine and truthful. You need whatever you need to in order to keep him there. If he is there in a few years if we need another truck I will ask for him. Oh, also a shout out to Ben for getting the numbers square. Two solid people right there.

Report a concern   March 14, 2025 — Rated 10 out of 10 by Albert Miller Iii Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service writer was a very pleasant gentleman with a great attitude in helping me with my questions.
I waited on my truck to get oil change and tire rotation. I only had to wait 30 minutes before it was done.

Report a concern   March 14, 2025 — Rated 10 out of 10 by T.Y. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

You were willing to work to get what I wanted and gave me the trade in I wanted. We had a trade in offer from Car Max and you matched it.

Report a concern   March 14, 2025 — Rated 10 out of 10 by S.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

i am very satisfied

Report a concern   March 14, 2025 — Rated 10 out of 10 by P.R. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Service appointment was one of the first in a long time that I felt was thorough and fair.

Report a concern   March 14, 2025 — Rated 10 out of 10 by H.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ease and convienence

Report a concern   March 14, 2025 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I am leasing my sixth Altima. I love these cars and the service department is great. The cars are easy to drive and they handle really well. They also get good gas mileage. I like everything about them.

Report a concern   March 12, 2025 — Rated 10 out of 10 by Brittany Kubitz Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I went to two other service centers before here and had bad experiences. I was ready to give up after that. Then someone I know recommended me to Don Franklin. They were able to diagnose my vehicle for me and complete the repairs in a timely manner. The customer service was fantastic. Great communication, great service, and just a great experience all around.

Report a concern   March 12, 2025 — Rated 10 out of 10 by Loren Kozuch Don Franklin Lexington Nissan - Service
What do you like about our products and services?

As always Jennifer in service has done an excellent job. My appointment that I made on line did not get made. Jennifer was able to get me. As I drive over 100 miles to get there, leaving was not an option for me. I can not enough to how much I appreciate it.

Report a concern   March 12, 2025 — Rated 10 out of 10 by Laura Rose Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very easy to schedule an appointment online and love the reminders. Everyone I came in contact with was so friendly and explained everything clearly. Not a long wait for service. Just a great experience.

Report a concern   March 12, 2025 — Rated 9 out of 10 by S.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very good service and done in a timely matter.


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