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Customer Testimonials
Wonderful thank you
The staff was very kind and updated every step of the way. I really liked them updating on the totals, that way I'm prepared for the cost of the service.
Professional and courteous associates that are helpful and competent
Excellent service
Chris provides great customer service and explains checkup points in detail. The service I received this last time was extremely fast.
Service is efficient and staff is very helpful
Service is wonderful and the staff is so friendly and welcoming and I feel like I can trust them in what they tell me I need, that is most important to me. I don’t want them to tell me a lie. I like the location even if it’s a little bit of a distance. I like what you have to offer.
The team was able to sort out what was wrong with my vehicle and correct the issue quickly.
I love my rogue
When I bought my car in Dec. 2023, my salesperson was M J CARPENTER. He was very knowledgeable and really worked to find me a car I would be satisfied with for years to come. I bought it in my name and usually, my bring a woman, the salesperson acts like I should have brought my husband. M J did not act this way. I told him I did not want a white, black, or silver car so he found me a great 2021 red Altima!! I love it. All the bells and whistles I could ever want. I will absolutely go back to Don Franklin Auto group snd M J when I want another car!
I really appreciate your responsiveness, the expertise you bring, and your honesty. Jennifer is especially helpful and I completely trust you all with my vehicle.
Attentiveness of the staff!
Jennifer does a great job of being available for questions and being a friend!
Bryan and Ben were great to work with!
Quality service and their respect for service appointments . They don’t triple book the same team so there was not a long wait.
Jennifer is very lovely. She is very accommodating to customers when she is very busy. I definitely will be coming back!
Professional quick service.
I like the way Ron Abramson always handles my car repair needs with honesty and integrity.
The only negative is the very steep hourly rate you charge for service. I am aware that is the going rate at dealerships. It’s too high and makes a person think twice about having the dealers provide service.
Everyone was very kind
Very kind and friendly. Don took excellent care of us!
The technician assigned to me was knowledgeable, polite and professional.
The work was done in a reasonable time frame.
I have never been a “dealership” guy, but after buying a Frontier there several years ago and using your power train warranty service, I have found that your people are true to Mr Franklin’s advertising a “down home” atmosphere. We just bought another car and somehow it was not the adversarial process I have had before. I am honestly impressed with the vibe and customer-first feel. Thank you
My choice of vehicles are mostly the Nissan brand. The staff is knowledgeable about the automobiles and take time to explain everything to you about the vehicle your interested in purchasing.
The service was great and the service members were very helpful and kind. Time saving. Thank you for all you did for me and my vehicle.
Everyone was helpful and polite. No one tried to sell me anything I didn’t want. And I’m sure they wanted to, because I was there for the least expensive truck you had. But I really appreciated them not trying to upsell me.
Good quality products and the service is outstanding! I trust the service people at Don Franklin.
I always receive great service. If there are any discounts to help me since I am a widow, I am given information about savings!
Fast, friendly service.
Greeted me when I got there. Didn’t make me stand around when dropping off or picking up.
The associates are extremely courteous during the visit to Don Franklin, and the reception is impeccably organized. Their work is both precise and of high quality. Your vehicle is consistently returned in pristine condition after the visit. I extend my congratulations to Don Franklin and support the ongoing endeavors.