Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   November 18, 2020 — Rated 10 out of 10 by C.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer was so helpful. I damaged a tire and decided to get all new ones. She was great getting the tires ordered and scheduling me in for service.

Report a concern   November 18, 2020 — Rated 10 out of 10 by R.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and easy!

Report a concern   November 18, 2020 — Rated 10 out of 10 by Nancy Kolesnik Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service is beyond anything I expected. I lease a vehicle and was scheduled for my first service. Trying to be efficient, I had other stops before and a doctors appointment right after. Well, coming out of Costco with plenty of time to get to my service appointment found that I had locked my keys in the vehicle. Being fairly new to the area I called the dealership for advice. They were so kind! A key was made and someone was sent to open my car. I was late for my service appointment but they were able to get the work done so I wasn't late for my next appointment. As I said in the beginning, everyone went beyond my expectations. In a time when so many negatives are heard, it was refreshing to see the kindness offered and I have shared this with so many. Thank you.

Report a concern   November 17, 2020 — Rated 10 out of 10 by K.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

No problems and fast service

Report a concern   November 17, 2020 — Rated 10 out of 10 by Autumn Hyman Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I never liked taking my car to get serviced until I got a Nissan. They make the process as simple as can be. As a single mom with precious cargo, I feel at ease knowing my vehicle is being taken care of the right way.

Report a concern   November 17, 2020 — Rated 10 out of 10 by J.E. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and friendly

Report a concern   November 17, 2020 — Rated 10 out of 10 by Beth Gilbert Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The appointment was easy to make online. The service technician was ready for me when I got there. He explained everything and was able to answer all of my questions. They even washed my car!

Report a concern   November 16, 2020 — Rated 10 out of 10 by Diana Carter Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The courteous way that I’m treated when I go there.

Report a concern   November 15, 2020 — Rated 10 out of 10 by K.N. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jenny was very helpful, efficient, and courteous. She explained what service my car needed with no pressuring to have it done.

Report a concern   November 14, 2020 — Rated 10 out of 10 by D.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast service fair pricing

Report a concern   November 13, 2020 — Rated 10 out of 10 by V.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

People are very friendly and helpful! I have never been disappointed with my trip to get my car serviced!

Report a concern   November 12, 2020 — Rated 10 out of 10 by B.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Flexible hours

Report a concern   November 12, 2020 — Rated 10 out of 10 by M.F. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Everyone was very nice and helpful!!

Report a concern   November 12, 2020 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very Friendly & Informative!

Report a concern   November 12, 2020 — Rated 10 out of 10 by T.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Customer service in the service department was professional and staff very friendly. Enjoyed meeting the elderly gentleman replenishing the water cooler and Brandon was very helpful. Well done.

Report a concern   November 12, 2020 — Rated 10 out of 10 by Jennifer Forman Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great customer service!!! I have bought several vehicles over the years and Stuart Powell dealership is the best. Especially Ron Long

Report a concern   November 12, 2020 — Rated 10 out of 10 by E.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Love added car wash

Report a concern   November 12, 2020 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer was very professional and kind.

Report a concern   November 12, 2020 — Rated 10 out of 10 by L.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff and service quality.

Report a concern   November 11, 2020 — Rated 10 out of 10 by M.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent customer service!

Report a concern   November 11, 2020 — Rated 10 out of 10 by M.B.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is very friendly.

Report a concern   November 11, 2020 — Rated 9 out of 10 by Susan Callen Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

They are comfortable, affordable, reliable and fun

Report a concern   November 11, 2020 — Rated 10 out of 10 by Lance Delong Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

We have owned Nissan Altimas for the last 20 years and recently traded in our 2011 Altima with Don Franklin here in Lexington. We thought seriously about purchasing a Camry however we have been so very pleased with Nissan service department, Don Franklin, I didn’t want to leave. We have not had such good personal service with Toyota dealerships. (We have a Toyota Tacoma also.)

Report a concern   November 11, 2020 — Rated 10 out of 10 by Tabatha Jolly Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They are super fast in getting the oil changed & tires rotated

Report a concern   November 10, 2020 — Rated 10 out of 10 by R.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer my service representative was extremely helpful and courteous.

Report a concern   November 10, 2020 — Rated 10 out of 10 by Tammy Ori Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

i have trusted their products and services since 2007

Report a concern   November 10, 2020 — Rated 10 out of 10 by Joe Hixson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They were nice and prom

Report a concern   November 9, 2020 — Rated 10 out of 10 by T.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron is a true professional day in and day out. He treats me as family and always has. I recommend my friends and family to see Ron for their auto repairs needs. In my 44 yrs of getting my vechiles worked on none are the caliber of Ron!!
Thank You!!

Report a concern   November 9, 2020 — Rated 10 out of 10 by Nick McCann Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Had by tires changed and they took my car in right away got it done and done well I was in and out.

Report a concern   November 9, 2020 — Rated 10 out of 10 by Jacob Flora Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was faster than i could have anticipated


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