Customer Testimonials

Great service and products.

My husband and I were very pleased with our contact, M.J. Carpenter and the entire staff. They explained everything and was very knowledgeable about the Nissan Rogue. We highly recommend Don Franklin and their staff for all of your car needs.

Charlie and Kay Carpenter

They were willing to do whatever to get me in a new car.

Great friendly employees and service staff. Routine maintenance is done in a timely manner 😁

Veryvefgucuent

Friendly staff and quick service

I can always trust the service person to be honest and take care of my car. And they do it in a reasonable amount of time while I relax in the waiting room drinking bottled water and enjoying the WiFi system.

Timely, great service!

Good people to work with and work is done right the 1st time.

Excellent service department!

How fast all is completed. Honest. Sincere.

Very friendly and fast

Explanation of all the details in our leasing contract.

I like the way my Altima drives. Service department personnel are very good to listen
and help.

Everyone is always very helpful and friendly, which made buying a car a very easy and pleasant experience!

All the people who helped me went above and beyond to help they called when I ask they Texted when I ask they answered all my questions fast and gave me all the information I ask for

I like your customer service and the oil change was done in a timely manner.

Hollan is always a pleasure to deal with. The one suggestion I have is to clean the bathrooms. Honestly-the women's room was disgusting.

I like all the extras came with the truck. And the sale service was great.

People were very helpful and very polite and useful

The service was the best. Ben was my sales man and he was so helpful and got me a good deal on the car I wanted . I didnt have to settle for something I didn't want. James in finance was helpful and kind. So grateful for him. Walter the nissan guy took the time to explain everything in detail. Insisted helping me pair my phone to my car. The building was clean and it felt safe with this pandemic going on. It was the best experience. I felt important. Thank you so much!

Don was an amazing associate to work with. By far our favorite to work with. I was searching for a vehicle to buy that day, he didn't make me feel like he was trying to rush me into anything, understood I had other dealers to look at.

Basically my day was to look at toyota across the street. Then decided to stop at honda to check out the accord just to stop by. Then went to Don franklin in Lexington and 1 other dealer. No other associates made me feel like a customer. The rest seemed to want to force a sale right away.

Don at Gates honda was amazing. Ended up coming back that day and getting a 2021 honda accord 2.0t and couldn't be happier. My wife and I are still saying this was the best choice for us. Has more options than the accord. Felt smoother, and larger interior and trunk space. Options on this accord we got are more than the other vehicles we looked at and it was priced great.

The people super nice

I’ve owned many trucks as I do now Fords, Chevrolet, GMC and Toyota. I rally like the Nissan Titan as I own three now and planning to change all my trucks over to Nissan as I think they are the best vehicle for me

Like most people, I always look for... and appreciate.... quality workmanship and positive levels of customer service in companies that I do business with. That's why I continually trust your dealership in having my Truck serviced there.

Total service

Quick and friendly service .

The auto we discussed was a quality vehicle. The sales rep was a delight.

I have never had anyone treat me as well as I was treated!! Thanks everyone!!

I could not have asked for a more streamlined process than I got from Don Franklin. Every member of the staff is exceptionally friendly and professional.