- Phone: (859) 263-5020
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Customer Testimonials
Ron and Jennifer are simply delightful! They make oil changes and car repair easy. I never thought I’d be one to have work done at a dealership, but now I cannot imagine going back to Valvoline or whatever mechanic I can find! I know it’s a bit more expensive, but the experience and trust is nice.
Dependability
You have the best Sales Associate. I have come to John Berry for the last 9 years and I love his personality and honesty. He is so easy to work with!
I can always count on your service department to exceed my expectations of professionalism and efficiency. I respect their expertise and appreciate their never pushing me for additional services that are not necessary. Trust and dependability. Thank you!
Fast and efficient
My extended family and I have traded w/ Don Franklin on Richmond Rd. for 30+ years (with the majority of time when owned by Glenn). We were very pleased with all aspects of service with Glenn and GREATLY relieved when Don Franklin continued with great service. Purchasing new or used has always been straight forward, with the last several years ably handled by Eric McDonald and his able assistant (get'r-Done Walt).
ALL, and I mean ALL, of the vehicles recommended to me by the sales associate, Cordarius Wheeler were exactly the vehicles I preferred. My preference were minimalistic, low mileage (used car), darker color/finish, and perfect for a solo bachelor.
Was able to get an appointment that worked with my schedule and was out before the time quoted to me
Jennifer in the service dept. was very helpful and kept me informed while my car was being serviced. She addressed several issues for me and took care of everything I needed.
Friendly and got it done quick. Stan is the man.
Everything
Very nice
Love my vehicle
Excellent service
Service is fast and efficient‼️
My service advisor is nice and knowledgeable. He goes the extra mile to keep you informed as the appointment proceeds. Your website is difficult to use for scheduling service and I would rather just call and speak with my service advisor.
Friendly and knowledgeable staff
After my initial purchase from Don Franklin, I've been back twice so far for regular maintenance, oil changes, tire rotation. Everyone is welcoming, friendly, and knowledgeable about my vehicle and its maintenance needs without being pushy or condescending. I will continue going back for my Pathfinder needs.
Fast, friendly service! Love my new Murano!
I’m on a walker so everything is difficult but everyone there was super helpful and friendly!
The team was nice and informative. They didn’t bend the truth about costs but were helpful in trying to find the best solution for me.
Professional staff and helpful
good service from purchase to oil changes
Efficient, quality service at reasonable cost.
straight up good service at reasonable prices. pleasant employees who got the prearranged work done promptly.
Great customer service.
EVERYTHING!!!!!
Great service
Quick service
Drive up registration