Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   May 27, 2021 — Rated 10 out of 10 by R.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always ready for me. Tell me what you are going to do and why. Forecast what I will need next visit. Don’t waste my time.

Report a concern   May 27, 2021 — Rated 10 out of 10 by A.C. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Great service and the delivery was a big plus.

Report a concern   May 26, 2021 — Rated 10 out of 10 by R.A. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I really got a good deal .

Report a concern   May 26, 2021 — Rated 10 out of 10 by Stanley Sutton Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Great product and team

Report a concern   May 26, 2021 — Rated 10 out of 10 by D.O. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick Oil Change. Went great.

Report a concern   May 25, 2021 — Rated 9 out of 10 by M.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendliness, quick work when I came for service, and the (unexpected) car wash!

Report a concern   May 25, 2021 — Rated 9 out of 10 by Clarence HARDIN Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Professional

Report a concern   May 25, 2021 — Rated 10 out of 10 by T.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good customer service, received a follow-up text after dropping off just to see if I needed anything thing or had questions. Also the service was done very quickly, I didn’t have to wait long. I was very happy with the experience and will continue coming back!

Report a concern   May 25, 2021 — Rated 10 out of 10 by Kelly Mueller Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Bob Glass-is great to work with! Have not made a purchase yet but he is my go to guy!

Report a concern   May 25, 2021 — Rated 10 out of 10 by Latora Lane Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the way Ron told me all about my car and everything that is wrong with my car and what I needed to do.

Report a concern   May 25, 2021 — Rated 10 out of 10 by S.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Promptness of service and ease of scheduling online.

Report a concern   May 24, 2021 — Rated 10 out of 10 by C.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very helpful, professional and quick.

Report a concern   May 24, 2021 — Rated 10 out of 10 by B.W. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

No pressure sales. Really good trade in offer for my vehicle. The Rogue is really quiet well thought out vehicle. The ride is great

Report a concern   May 24, 2021 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Always great friendly service !

Report a concern   May 24, 2021 — Rated 10 out of 10 by T.H. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Excellent customer service and I appreciate how timely Don Franklin is on their service.
Thank you.

Report a concern   May 23, 2021 — Rated 10 out of 10 by N.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

ease of appointments. courteous. correct results

Report a concern   May 22, 2021 — Rated 9 out of 10 by J.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was pretty quick and hassle free.

Report a concern   May 21, 2021 — Rated 10 out of 10 by Joseph Jones Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

This is the fifth or sixth Nissan that I have purchased since 2003. I like the produce and will continue to buy them.

Report a concern   May 21, 2021 — Rated 10 out of 10 by Brent Chumbley Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron (service manager I think is his title) is very accomodating and explains everything fully. He has always been very helpful when there was a question about IF my daughter’s car needed work by her just dropping in to the dealer and letting him make a quick evaluation, as to whether a repair was indicated or reassuring us everything would be okay. I have 7 cars that I am responsible for, and I can state with certainty that none of the other dealers of the other cars would allow this without an appointment!!
The staff as a whole in service are very friendly and professional, but, in my opinion, Ron is the star of the show!

Report a concern   May 21, 2021 — Rated 10 out of 10 by M.B.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

You run in time and the people are very friendly.

Report a concern   May 20, 2021 — Rated 10 out of 10 by G.T.I. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have been so impressed with the service department. Everything seems to run on time or the service personnel will come and explain about any delay or problems. Cost for service seems in line with most other service centers, And the fact that they wash my car, and dry the exterior when thy are finished, is more than I ever received for other dealers. .I don't get treated as an uninformed female, but they do answer any questions I may have,

Report a concern   May 20, 2021 — Rated 9 out of 10 by Michael Marinaro Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Well I arrived for a scheduled oil change. Turns out my appointment was for a week later. The service people got my car in for the oil change inspite of my error. I appreciate the friendly service!

Report a concern   May 19, 2021 — Rated 10 out of 10 by P.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly employees.

Report a concern   May 19, 2021 — Rated 10 out of 10 by C.V.B. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

People were very nice and explained everything clearly.

Report a concern   May 19, 2021 — Rated 10 out of 10 by Yvonne Hall Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Would recommend to anyone..very professional, accommodating to clients and very knowledgeable...explains technical terms in a way customers can understand

Report a concern   May 19, 2021 — Rated 10 out of 10 by K.T. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I had a great experience. Found the car that I wanted and at a reasonable price.

Report a concern   May 18, 2021 — Rated 10 out of 10 by S.B. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Great, speedy service! Smooth Transaction!

Report a concern   May 18, 2021 — Rated 9 out of 10 by J.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Love how my rogue sport handles

Report a concern   May 18, 2021 — Rated 10 out of 10 by J.G.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always wonderful !!!

Report a concern   May 18, 2021 — Rated 10 out of 10 by Teresa Henry Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love the customer service and the amount of time it takes for an oil change is great. I appreciate getting told what I will need for that visit or what I may be needing for my next appointment.


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