Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   October 1, 2021 — Rated 10 out of 10 by Jasmine James Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Awesome customer service. Fast service. In and out. Will be back!

Report a concern   September 30, 2021 — Rated 10 out of 10 by Candice Pryor Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Professionalism. Accommodating.

Report a concern   September 30, 2021 — Rated 10 out of 10 by D.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

First time customer and experienced fantastic customer service!

The only thing negative is you have zero signs that direct you out by the service road as to where to go for car service. I had to walk inside one of your buildings and ask. It wouldn’t be that hard to put up a sign.

Report a concern   September 30, 2021 — Rated 10 out of 10 by Jennie Doane Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast reservation and easy fast service department

Report a concern   September 28, 2021 — Rated 10 out of 10 by P.C. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Friendly people and fast service

Report a concern   September 28, 2021 — Rated 10 out of 10 by Dana Carr Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The people is great especially Bob Glass he really works for the people to find the right automotive and price and budget, thanks again for everything.

Report a concern   September 27, 2021 — Rated 10 out of 10 by L.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service department is the best. Ron is always so helpful. I always leave very pleased with the service

Report a concern   September 27, 2021 — Rated 10 out of 10 by Autumn White Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

My sales consultant was great,Jennifer Belcher
Made my purchase enjoyable with no hassle.

Service department was horrible, before departing the dealership, tire indicator light was on, toom car twice to service dept. Technician guy didn’t really know how much air to put in tire!! After instructing him to read tire.... drove home and put air in my own tires.. not good for just purchasing a vehicle...

Report a concern   September 27, 2021 — Rated 10 out of 10 by Lisa Yates Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Quality and excellence

Report a concern   September 25, 2021 — Rated 9 out of 10 by C.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

the wait time is usually what they tell you is going to be

Report a concern   September 25, 2021 — Rated 10 out of 10 by B.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good Take care of customer

Report a concern   September 23, 2021 — Rated 10 out of 10 by Tracie Dunn Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly services and goes over everything that your car needs before doing them.

Report a concern   September 23, 2021 — Rated 10 out of 10 by Harold Davis Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good service starts when you pull in the service bay. You are helped to know when to stop and then after you get out, protective coverings are put into your vehicle. Then, very helpful service advisors(in my case Ron Abramson) make sure you get everything checked that you require. The waiting areas are comfortable and the service is usually completed in a reasonable amount of time. It's nice to see this level of commitment in today's environment. Many thanks, keep it up.

Report a concern   September 22, 2021 — Rated 10 out of 10 by Linda Jennings Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficient, friendly service personnel and the issue was resolved!

Report a concern   September 22, 2021 — Rated 10 out of 10 by R.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service advisors are first rate and a pleasure to work with. They keep me informed. Explain what is going on or needs to be done in language I can understand. They have my confidence.

Report a concern   September 22, 2021 — Rated 10 out of 10 by Debbie Schwender Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It's a wonderful place to buy a car! Great customer service! Misty is amazing! Derek in service is amazing!

Report a concern   September 22, 2021 — Rated 10 out of 10 by L.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great customer service

Report a concern   September 21, 2021 — Rated 9 out of 10 by W.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My service person was excellent.

Report a concern   September 21, 2021 — Rated 10 out of 10 by Mercella Combs Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Cam was amazing. I didn’t feel like I was being “sold” anything. He just got me all the information I needed. I have purchased many cars and I don’t like going to the regular dealerships due to that. I only went bc of the jeep I wanted was there. When he approached me, he immediately made me feel comfortable. Thanks again Cam!!!

Report a concern   September 20, 2021 — Rated 10 out of 10 by B.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Courteous service.. reliable products

Report a concern   September 18, 2021 — Rated 10 out of 10 by L.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great experience with service department. I will definitley be back when in need of service.

Report a concern   September 17, 2021 — Rated 9 out of 10 by D.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I got great tires. Good help from the girl that works at the counter .

Report a concern   September 17, 2021 — Rated 10 out of 10 by Yvonne Fondufe-Mittendorf Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Timeliness and efficiency

Report a concern   September 16, 2021 — Rated 10 out of 10 by Karen Akins Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great, courteous service

Report a concern   September 16, 2021 — Rated 10 out of 10 by Roberta Collins Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love my car. Its drives wonderfully. It stops on a dime. We didnt hit the deer that came across the road. It also stopped me from hitting a car in the parking lot. My Murano has more room in it than my old Rogue.

What I dont like about it is the cruise doesnt hold the car back going down a hill. It free wheels. The passenger seat should adjust like the driver seat.

Report a concern   September 15, 2021 — Rated 10 out of 10 by E.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

the staff were promt and courtous!

Report a concern   September 15, 2021 — Rated 10 out of 10 by A.C. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Everyone was extremely nice and very helpful.

Report a concern   September 15, 2021 — Rated 10 out of 10 by Jason Wu Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

The fact that I got to review with a someone about how the car works and the details of the car manual is unheard of. It was very helpful and the people were so nice and quick to help me out on anything. And of course the truck I got from there was amazing and very hard to find and get, but the people there helped me get it easily and quickly. Service was fantastic and I would recommend this dealership to anyone who wants to buy a car from Nissan

Report a concern   September 15, 2021 — Rated 10 out of 10 by J.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly, great customer service when I took my Rogue in for an oil change. I was extremely pleased with the fact that a car wash was included!

Report a concern   September 15, 2021 — Rated 10 out of 10 by Karen Carrizales Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and helpful plus informative. Nice waiting room, the points can be used towards service.


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