Customer Testimonials

Efficient and fast. Derek, with whom I dealt, kept me updated and was polite and kind.

The desk attendant is very informative about your vehicle and about what needs to be done to your vehicle

Great customer communication

I was happy that no one in sales or service high pressured me to buy anything. The representative simply recommended products. I agreed that the need is legitimate. I am a little disappointed with the Nissan corporation. I love my Altima however there are issues with the headlights. There are many articles online about how defective the Nissan headlights are. It is very difficult to see at night & a potential safety issue. I may have to replace the headlight assembly at my expense. I feel as though the company should issue a recall/service bulletin to correct shortcomings. Thank You.

Great customer service!

I was greeted very nicely, talked to Jennifer and was in charge of my vehicle problem. She kept me informed and I felt very comfortable in the waiting room. Vehicle done quickly and working ok.

Best there is!

We can't say enough good things about Ron, Nissan Corporation and our recent service.
Our college daughter, who also has a job off campus where she needs a car, had BAD transmission issues.
Ron and Nissan took excellent care of us. Although the five year transmission warranty expired FIVE DAYS before we took the car in, Ron and NIssan took care of it and covered the $4200 cost of the new transmission. (The car only had 28,000 miles on it and is like new)

We are very grateful and appreciative. We will definitely tell this story to everyone we know and will be purchasing another Nissan in the future.

Special thanks to Ron, for dealing with our daughter, and with us long distance.

Linda and Casey Younkin

I enjoyed the staff at Don Franklin. Everyone is very kind and keeps you informed on the amount of time you are to be waiting for your vehicle.

Brian Abner of Somerset Kia was fantastic. We are repeat customers because of his honest and genuine approach with us.

thorough

Everyone is friendly, knowledgeable & timely.

From the moment I pull into the Don Franklin service area, I am greeted and treated as a valued customer, with politeness and respect. Technicians keep me apprised of the work in progress, and let me know what I need to know in order to make informed choices.

products are vast. service is fast . inspections are thorough & fair.

The variety of cars in both used and new. Location . The orderly process of buying.

Quick friendly

I have always liked Nissans and they are very friendly

Excellent service personnel. Wet friendly and welcoming attitude. Work done was explained and done right first time. Kept me informed throughout the service period. We’ll done!

Very friendly

I like Nissan products and have always have had good luck.

Efficient & quick.

Great service and staff! Thanks guys!!!

Best place there is.

Jennifer does an excellent job on getting you in and out as fast as possible. She is very professional and very eager to help make it a great experience

Great service. Jennifer always does an excellent job

Friendly, fast, efficient - and always a job well done!

Very friendly staff

Ron in Service Dept. and Team always take care of my needs. KUDOS to them. Thanks :)!!

The service department people are helpful and friendly

Tanner went above & beyond with customer service…he was very friendly & helpful both on the phone then in person when I picked up my vehicle.