Customer Testimonials

Excellent service department

Your people are helpful & nice The first time I haven’t gotten angry buying a car As an older woman it was difficult dealing w/me but MJ & I laughed the entire time Your financial people were friendly & talkative and the young man that instructs you about your car was exceptionally helpful
Thank you for making a usually miserable experience
tolerable

Good fast service

Convenience. Good service.

Always a personable experience. Fast and friendly service

Always great and friendly service!

Very friendly, Clean, Easy to deal with. We drive an hour to get oil changes because the people in your service dept are exceptional.

Friendly and patient associates, very informative and transparent purchase process, very competitive prices, excellent warranty offer.

Pleasant, helpful sales associates. Fairly simple process (was paying cash). Not high pressure as far as buying warranties, etc. Delivered my car to my home 45 minutes away!

Efficient and friendly.

great service but this is the third time i completed a survay

Accommodating

Everyone was nice & explanatory.

Everyone I’ve worked with there has been very nice and I feel good about my decision to purchase my vehicle from there and have service work done there

1. Mr. Carpenter and Nissan staff were nice and understanding about our COVID requests. Thank you.

2. They answered our many questions patiently and with detailed responses. Thank you.

3. We are enjoying our new car very much.

Thank you for a good experience. Merry Christmas and Happy Holidays.

Staff is extremely helpful, friendly and knowledgeable. Tanner Flynn is a really good service rep. The service center had my Altima running in just minutes.

Efficient

Great customer service

I like the smooth transmission and the size of a car. Service people listen and
explain well. They can go the extra mile.

Ease of getting in and out

Very efficient and fast and u r open on daturday

Fast, friendly, knowledgeable service!! :)

They make sure u are satisfied with the service and gets u out in a timely manner.

It was my 1st time to use your services but everything went well. I especially appreciated that I was kept up to date about the progress.

First name removed service writers are professional and thorough. Everyone I encountered was so polite. Don Franklin has continued First name removed excellent care I always had from Glenn.

Great service, friendly, prompt

Honest, fairly priced, don't treat me as an unknowledgeable old lady, really nice!

Don Franklin Nissan, Richmond Road, Lexington, KY
has the good fortune of having three extremely adept individuals who know and do their jobs with aplomb..

Jennifer B. Is as business savvy in salesmanship as I have ever seen. Her keen sense allows a customer to relax during a sale.

Olivia T. has the ability to address any and all questions regarding financial concerns. Her organizational confidence delivers that detailed paperwork to the customer.

Walt E. exudes discipline, patience and the pertinent knowledge of the workings within the walls of Don Franklin Nissan, Richmond Road, Lexington, KY to complete any deal. He is the reason we have returned so many times to purchase our vehicles.

We love our new vehicle as do our dogs. Thank you.

Prompt service and phone call to tell you vehicle is ready

Was in and out before I knew it. Fast