Customer Testimonials

Straight to the point sales, do not try to push you into anything.

Bob Glass and the service team are exceptionally good and nice

So far it’s been fast conviemant and friendly

Service associates are so friendly and willing to help!

All good.

Great customer service and professionalism without any pressure. Buying process was extremely efficient and was finished and driving off the lot in my new car in less than 3 hours!

Excellent customer service! I drive from Northern Kentucky just to have my car serviced at Don Franklin! Easy to schedule service on line, guys in the shop are always helpful. This is a little thing but they always hold the door for me when I go into and out of the waiting area! Good guys!

Efficient, friendly, quick in and out, knowledgeable.

we have been both car buyers and service users for many years. there is everything to like, except the occasional parts pricing, but that has been the normal for genuine parts at dealers forever. Ron A. was our service manager and handled our repair very competently and followed up with us to make sure all was acceptable. Bob

This dealership treats you like family!

It was quick and friendly. You called this morning. Why must you add this email?

Ron Abramson is the best!

Great service the staff is friendly and they care

The honesty & concern of my service advisor regarding getting my vehicle repaired in the best way possible.

The service department is efficient and dependable, I would recommend Don Franklin’s service department to anyone who needs to have their car repaired.

To imagine a better or more friendly staff would be ludicrous. There are some wonderful people over there.

Ease of making appointments and very close to my home.

I love Nissan and when I had the opportunity to purchase another one I have. The sales person JM Carpenter was very helpful; not pushy. Service was amazing from start to finish.

Friendly and very professional

Service is professional and quick!

I know it’s done right first time

Service is excellent. Everything got taken care of by good hands.

Friendly customer service, excellent job and good prices!!! Thanks

Great, fast, friendly service everytime!

Service and friendly staff

The sales team did not pressure us into buying additional service packages or warranties. They were very helpful and one of the sales managers, Walt, even introduced us to the Services team. Don Franklin Auto also offers a maintenance package with every new vehicle. It isn’t something that is an additional purchase; it’s just part of how they create value for their customers. We were impressed that Don Franklin Auto worked with us on a fair price and didn’t charge us $10-15k over MSRP like so many unscrupulous dealerships are doing right now. We will definitely go to Don Franklin Auto in the future if we purchase another Nissan.

Service department was timely and knowledgeable. Didn’t try to sell me any services and actually told me I didn’t need services I went in for.

Very good

Quick-Complete and professional service

Both our sales rep, Stan, and Lindsay in Finance were very helpful and did not put us through a high-pressure truck buying experience. One of the managers, Walt, was awesome. He took plenty of time to orient us to our new Titan Platinum. Walt also walked us around and introduced us to the Service team, which was nice. We will definitely come back to this dealership if we purchase another Nissan. This was such a low-stress process and honestly, refreshing. We were burned on a deal at a different dealership and I was feeling anxious about going into another dealership. However, the Don Franklin team was an absolute pleasure to work with. Thank you!