Customer Testimonials

Always very prompt in performing service work and their work at Ford in Columbia, Ky has always been spot on.

Our hour and a half drive is taken into consideration when appointments are made😊

Have treated me fair as any car dealership

Professional and not pushy, paperwork was ready upon arrival, would buy again from Don Franklin

Very helpful and friendly.

Ford products

I’ve been buying ford trucks since 1978
I well pleased with them all
The sales manager, and the salesman were both top-notch, really nice people and easy to work with. Would recommend them and Don Franklin
To all family and friends!

This dealership went above and beyond for us! Mr. Franklin himself helped ensure that we got everything that we needed. We were in a difficult situation where it would have been easy to take advantage and they did nothing but take the best absolute care of us! Forever grateful that we found them and will most definitely be purchasing our vehicles from them from here forward!

Great selection & prompt friendly service

Steve was great! They completed the service on my F-150 in a very timely manner. Great customer service to boot! 10/10 reccommend.

Ross was exceptional! He found the exact vehicle that I wanted!

Bing dealing with Don Franklin for 25years great bounce of people to deal with

Love my Ford Maverick. Had it worked on for recalls and also added a cover and good service

On time and friendly thanks will be back

The Gentleman I worked with for my out of State trade in/ sale, Mr. Adam Capps, is simply put,… outstanding. His straight-up, honest mannerisms and business etiquette were a joy to see, and rarely witnessed nowadays,…..a true man in this World. I’m in my mid 50’s so I’ve dealt with many Dealerships over the years,…..and without question, he’s the best Ford Representative I’ve ever worked with. If I could give him a raise, I wouldn’t hesitate. I’d like to see where this man is 20 years from now, his nature dictates no less than success.

Prompt service

I have purchased 2 trucks from Don Franklin and they have always treated me good servicing my vehicles.

Friendly, caring, knowledgeable, professional

Salesman Adam Capps is,…. simply put,…. Outstanding. You can tell he comes from a good family, by the way he carries himself and his honest, straightforward business etiquette. His attention to detail is second to none,….. if I could give him a raise, I wouldn’t hesitate. With his personality and nature, I’d surely like to see where he ends up in this World,….rare to see nowadays.

Don Franklin Ford is a friendly dealership with down-home service, and they appreciate your repeated business. They make a great effort to make customers satisfied and respected. As for Ford Motor Company, we love their products! We were very satisfied with our purchase and the purchasing process.

Don Franklin in Columbia. Great transaction and very helpful and friendly. Been buying from the Franklins for a while! Vehicle is just like new! Very pleased. Go see them for your next vehicle. You won’t be disappointed!

Quick and reliable service.

I was treated with the utmost respect and my individual situation was taken seriously during the entire process.

Prompt, efficient, and friendly service.

Most professional, honest dealership in the entire Louisville, Lexington and surrounding area.

Joy to visit, fast, courteous friendly service and sales staff.

The gentleman at the Service Department was very friendly and helpful.

Ross Schambon was absolutely wonderful to work with. He promptly answered all questions and led my wife and I through the purchase remotely. Everything about the transaction was smooth. I would recommend Don Franklin Ford to anyone!

Easy people to work with

Always informative of service due

Service Dept. was very professional.