Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   August 10, 2024 — Rated 10 out of 10 by Len Robertson Don Franklin Ford - Service
What do you like about our products and services?

Oem parts are second to none. Service is quick and done correctly.

Report a concern   August 10, 2024 — Rated 10 out of 10 by Cynthia Alexander Don Franklin Ford - Service
What do you like about our products and services?

Great services and staff very friendly and helpful

Report a concern   August 10, 2024 — Rated 10 out of 10 by Heather Hunt Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam and Jason were BEYOND amazing! They did exactly what I said I need plus more! I’ll forever be greatful and will for sure be a repeat customer with them!

Report a concern   August 9, 2024 — Rated 10 out of 10 by J.F. Don Franklin Ford - Service
What do you like about our products and services?

Service is great! The staff is very courteous, patient and will work schedule for repair work based on customer needs! If I were buying another vehicle I would check Don Franklin first!!

Report a concern   August 8, 2024 — Rated 10 out of 10 by T.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Salesman very friendly and helpful, but not pushy.

Report a concern   August 8, 2024 — Rated 10 out of 10 by Johnathan Bryant Don Franklin Ford - Service
What do you like about our products and services?

The quality of the service, the friendliness of the staff and the price is exceptional.

Report a concern   August 8, 2024 — Rated 10 out of 10 by Chad Hayes Don Franklin Ford - Service
What do you like about our products and services?

The service was exceptional and everybody was extremely helpful with the warranty service that I had

Report a concern   August 7, 2024 — Rated 10 out of 10 by M.S. Don Franklin Ford - Service
What do you like about our products and services?

Friendly and polite

Report a concern   August 7, 2024 — Rated 10 out of 10 by Marvin Montes Don Franklin Ford - Service
What do you like about our products and services?

Honesty, consideration, and consistency!

Report a concern   August 7, 2024 — Rated 10 out of 10 by Lester Caulk Don Franklin Ford - Service
What do you like about our products and services?

Great timely work.
Very Friendly Staff
Went over the invoice and what service they preformed.

Report a concern   August 7, 2024 — Rated 10 out of 10 by R.T. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Professional friendly service

Report a concern   August 5, 2024 — Rated 10 out of 10 by Jerry Duvall Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

You get what is advertised. Not trying to hide anything from you. If something isn't right, DF will take care of it.
Why I keep coming back is I get treated like family or close friends. Regardless of situation, if there is a way they will find it.

Report a concern   August 5, 2024 — Rated 10 out of 10 by Carlie Franklin Don Franklin Ford - Service
What do you like about our products and services?

Best deals in the state of Kentucky, easy to work with

Report a concern   August 3, 2024 — Rated 10 out of 10 by J.F. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

simply the best. what else needs to be said!!!

Report a concern   August 2, 2024 — Rated 10 out of 10 by Cristopher Shirley Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Can’t find any better more responsive, respectful staff

Report a concern   July 30, 2024 — Rated 10 out of 10 by Lance Wade Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

10

Report a concern   July 30, 2024 — Rated 9 out of 10 by M.J. Don Franklin Ford - Service
What do you like about our products and services?

service is prompt and professional

Report a concern   July 30, 2024 — Rated 10 out of 10 by Garry Ray Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam Capps did an awesome job, really terrific!
3rd vehicle we have bought from Don Franklin.
best dealership around.

Report a concern   July 29, 2024 — Rated 10 out of 10 by C.M. Don Franklin Ford - Service
What do you like about our products and services?

you have great sevice

Report a concern   July 26, 2024 — Rated 10 out of 10 by John Gupton Don Franklin Ford - Service
What do you like about our products and services?

Fast, courteous service

Report a concern   July 26, 2024 — Rated 10 out of 10 by S.C.J. Don Franklin Ford - Service
What do you like about our products and services?

fast and reliable.

Report a concern   July 25, 2024 — Rated 10 out of 10 by Angela Sumner Don Franklin Ford - Service
What do you like about our products and services?

Great service department

Report a concern   July 23, 2024 — Rated 10 out of 10 by J.W. Don Franklin Ford - Service
What do you like about our products and services?

Fast and well done service.

Report a concern   July 20, 2024 — Rated 10 out of 10 by William Grant Don Franklin Ford - Service
What do you like about our products and services?

service people are your neighbors, or they act as such.

Report a concern   July 19, 2024 — Rated 10 out of 10 by Joseph Parkhurst Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Customer service

Report a concern   July 18, 2024 — Rated 10 out of 10 by Cynthia Evans Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Everyone was very professional and accurate with all information given. When I arrived everything was ready and waiting. I was in, signed papers and driving away in 30 minutes or less. I would highly recommend.

Report a concern   July 17, 2024 — Rated 10 out of 10 by Brenda Bennett Don Franklin Ford - Service
What do you like about our products and services?

Great service, friendly guys !!

Report a concern   July 17, 2024 — Rated 10 out of 10 by Nicholas Shearer Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The way Adam Capps treated our family was simply amazing. Adam handled our transaction perfectly. This is one of many the reason why we deal with local business. Yall give first class service with a personal touch when first class service isn’t important at other dealerships. Thank you!

Report a concern   July 17, 2024 — Rated 10 out of 10 by Curtis Kerr Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

There going above and beyond to make sure my truck is right,i appreciate it.

Report a concern   July 12, 2024 — Rated 10 out of 10 by A.M. Don Franklin Ford - Service
What do you like about our products and services?

Timely service and great staff


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