Customer Testimonials

GREAT service department

Found a car I was actively looking for on CarGurus. Received a quick response from a salesman at this dealership.

Communication was on-going & transparent.

When the time was right I emailed my salesperson, Travis, & we set up an appointment.
We arrived at the dealership on a Saturday, looked the car over, test drove it & he answered every single question we had without skipping a beat!

Paperwork time, everything went well & after a few back & forth negotiations, the car was ours!

Professional & easy to do business with. Would recommend Don Franklin Ford!

Quality products, Current Technology and Good Support.

Kindness and knowledge

Very kind and they done their best to get us in and out!

Had trouble with my 22 explorer. Called the dealer they gave me a number to get it towed to dealership. I filled out some info online and tow truck was there in 15 minutes. Took them 1 day to get it repaired. Very pleased with the service so far!

They have the lowest prices. They are great to work with and if they don’t have what you are looking for they will get it. Mike EADES

Was able to use coupons to help with service cost.

Exceptional service from Travis! Very knowledgeable, friendly, and easy to work with on a deal.

They are top notch!

The Franklin family is great to work with they go the extra mile to help with any issues that occur and are willing to help when a issue occures

I used the service department for warranty work and servicing. The staff was very friendly and was a bunch of up selling which I really enjoyed.

They are trustworthy

Adam Capps is our salesman. He does an excellent job and your service staff does a great job to get us taken care of.
Thank You
Dave Jones

Great service, friendly staff.

Warranty

There were no pushy sales man and everyone was very good to deal with best experience I have ever had Ross is a great salesman all in a wonderful experience

Had a great salesman
They seem very honest
Great prices

My sales representative made the buying experience very easy. Despite the extended delay for the truck delivery

Our salesman Adam was very helpful and patient .

Do NOT go to Don Franklin Kia in somerset. They will screw you to a wall!!! Now don franklin ford in Columbia is amazing! They will do any and everything in their power to make sure you get the best deal and anything you need to go with the vehicle you want. I will return to the ford dealership tomorrow if I needed another vehicle. I would buy a horse before I bought another vehicle from Kia again!

normal nice blah, blah

That's just it! I don't want tokeep getting these surveys.

Adam did an extremely good job as our sales representative. He was very knowledgeable about the Lexus we bought even though it was not a brand of car that they usually sell. We hope that this car will last as long as we do but, if we are in need of another car or truck in the future we will see if Don Franklin Ford has what we are interested in. Thanks

Trucks and the salesman Adam cutts awesome job

Adam was very professional, was not pushy made he process painless and easy

I have been dealing with Franklin Motors for many years and have always been greeted with courtesy and respect from the staff. The dealership has always stood behind their vehicles and has always made the process of purchasing a new vehicle easy. Jordan and Lance went above and beyond to assist me with the purchase of my newest vehicle. Lance has assisted me with purchasing vehicles since he started at Franklin Motors many years ago. I highly recommend Don Franklin.

Very friendly, fast service

Speed, price, quality

Great service.