Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   June 30, 2025 — Rated 9 out of 10 by D.S. Don Franklin Ford - Service
What do you like about our products and services?

Did not have to wait long

Report a concern   June 29, 2025 — Rated 10 out of 10 by J.R. Don Franklin Ford - Service
What do you like about our products and services?

Very friendly

Report a concern   June 29, 2025 — Rated 10 out of 10 by Melissa Farlee Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

It's a very good car lot.I would recommend anybody to go away

Report a concern   June 29, 2025 — Rated 10 out of 10 by Christopher Ervin Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I like that fact that they was willing to work with you on making decisions and trying to help you get the best price and vehicle

Report a concern   June 29, 2025 — Rated 10 out of 10 by B.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We love our new ride! Sales team was very helpful and friendly and made buying our car effortless!!

Report a concern   June 29, 2025 — Rated 10 out of 10 by David Nixon Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

No high pressure sales here, just family like atmosphere, They make trading easy and have a life time warranty on the engine, transmission and drive shaft. Almost like trading horses in the past, no one was better than their word. Come try them when you want to trade cars, trucks or horses.

Report a concern   June 29, 2025 — Rated 10 out of 10 by L.S. Don Franklin Ford - Service
What do you like about our products and services?

Just fine they was very nice

Report a concern   June 29, 2025 — Rated 10 out of 10 by P.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Sales Department is always friendly

Report a concern   June 28, 2025 — Rated 10 out of 10 by C.F. Don Franklin Ford - Service
What do you like about our products and services?

Honestly

Report a concern   June 28, 2025 — Rated 10 out of 10 by Margaret Taylor Don Franklin Ford - Service
What do you like about our products and services?

I like the ease of getting an appointment to get my vehicle serviced and it is done in a reasonable amount of time. Everyone I have met has been helpful and friendly

Report a concern   June 28, 2025 — Rated 10 out of 10 by Roger Robertson Don Franklin Ford - Service
What do you like about our products and services?

Good service

Report a concern   June 28, 2025 — Rated 10 out of 10 by Jimmy Dudgeon Don Franklin Ford - Service
What do you like about our products and services?

Customer service was great

Report a concern   June 28, 2025 — Rated 10 out of 10 by Andrea Shive Don Franklin Ford - Service
What do you like about our products and services?

Ross is always amazing to work with. Process was simple and very quick!

Report a concern   June 28, 2025 — Rated 10 out of 10 by V.R. Don Franklin Ford - Service
What do you like about our products and services?

We have bought several vehicles from Don Franklins and have been pleased with everything from the courteous sales people to the service department

Report a concern   June 28, 2025 — Rated 10 out of 10 by Tamara Walden Don Franklin Ford - Service
What do you like about our products and services?

I have been very pleased with my Ford Explorer

Report a concern   June 28, 2025 — Rated 9 out of 10 by Melissa McGuffin Don Franklin Ford - Service
What do you like about our products and services?

Polite people

Report a concern   June 26, 2025 — Rated 10 out of 10 by J.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly and easy to talk with. They don’t pressure you and call all the time

Report a concern   June 26, 2025 — Rated 10 out of 10 by David Garbrough Don Franklin Ford - Service
What do you like about our products and services?

They go above and beyond

Report a concern   June 26, 2025 — Rated 9 out of 10 by J.F. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Salesman very responsive

Report a concern   June 24, 2025 — Rated 10 out of 10 by D.P. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam Capps was a great salesman to work with! Honest, helpful, and patient.

Report a concern   June 24, 2025 — Rated 10 out of 10 by Julia Pottinger Don Franklin Ford - Service
What do you like about our products and services?

Everything!

Report a concern   June 24, 2025 — Rated 10 out of 10 by James Eaton Don Franklin Ford - Service
What do you like about our products and services?

Very friendly courtesy staff great vehicle selection

Report a concern   June 22, 2025 — Rated 10 out of 10 by William Raffety Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

True Ford fan

Report a concern   June 22, 2025 — Rated 10 out of 10 by Sandra Lile Don Franklin Ford - Service
What do you like about our products and services?

Very nice and friendly. Was super helpful.

Report a concern   June 22, 2025 — Rated 10 out of 10 by J.C. Don Franklin Ford - Service
What do you like about our products and services?

The dealership has very kind, helpful people and addresses, answers all my questions and concerns. Has always given me a great deal on my vehicles and just an all around good dealership!

Report a concern   June 22, 2025 — Rated 10 out of 10 by J.T. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

It was smooth from start to finish with buying my vehicles … I’ve bought my vehicles from there for years so obviously I’m a happy customer or I wouldn’t keep coming back.

Report a concern   June 21, 2025 — Rated 10 out of 10 by Edward Spicer Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They had the vehicle i wanted. They were very helpful and made the process easy from the test drive to signing the papers and finally driving my new F-150 home. I would definitely recommend Don Franklin Ford for all your needs.

Report a concern   June 21, 2025 — Rated 10 out of 10 by Don Griffin Don Franklin Ford - Service
What do you like about our products and services?

Everything! Excellent customer service. Every employee I have ever came into contact with is so helpful. Don Franklin is the only car dealership I do business with.

Report a concern   June 20, 2025 — Rated 10 out of 10 by Como Babak Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Salesman anxious to please us and sell us a vehicle.

Report a concern   June 19, 2025 — Rated 10 out of 10 by P.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We were treated with respect and we were not pressured during the duration of purchasing our vehicle. I think the true opinion of the dealership will occur if we have any problems. Hopefully we will receive the same courtesy that we received during the purchase. But we certainly hope not to have any problems with the vehicle.


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