Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 14, 2025 — Rated 10 out of 10 by Debbiie Durham Don Franklin Ford - Service
What do you like about our products and services?

The service at Don Franklin in Columbia, Ky was great! The gentleman at the service desk went above and beyond to be helpful to me. They were all very patient and kind when answering my many questions. The service employees were very knowledgeable and did great work in taking care of my vehicle

Report a concern   April 8, 2025 — Rated 10 out of 10 by C.S. Don Franklin Ford - Service
What do you like about our products and services?

Customer service is excellent!! Employees are very helpful and explain everything to you so well making sure you understand before driving away.

Report a concern   April 8, 2025 — Rated 10 out of 10 by David Robertson Don Franklin Ford - Service
What do you like about our products and services?

The employees are always willing to help out and always professional

Report a concern   April 5, 2025 — Rated 10 out of 10 by Amy Hays Don Franklin Ford - Service
What do you like about our products and services?

It's close to home and I trust Don Franklin.

Report a concern   April 5, 2025 — Rated 10 out of 10 by Jason Ferari Don Franklin Ford - Service
What do you like about our products and services?

Fast and courteous personnel at the dealership. No complaints, would recommend to anyone to get their services done there.

Report a concern   April 5, 2025 — Rated 10 out of 10 by James Harvey Don Franklin Ford - Service
What do you like about our products and services?

On time done when they said. Price was what they said. Great service nice people. Good experience. Would grade them q 10

Report a concern   April 5, 2025 — Rated 10 out of 10 by J.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly staff

Report a concern   April 5, 2025 — Rated 10 out of 10 by Sarah Overstreet Don Franklin Ford - Service
What do you like about our products and services?

I have never had any issues with the products and the service was good!

Report a concern   April 5, 2025 — Rated 10 out of 10 by Courtney Referral Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

So far it's been nice having someone shop for me. To help me find something I need that's not outside of my means

Report a concern   April 5, 2025 — Rated 10 out of 10 by Samuel Coombs Jr Don Franklin Ford - Service
What do you like about our products and services?

They know their job

Report a concern   April 5, 2025 — Rated 10 out of 10 by R.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Honesty, integrity and respect for the customer.very friendly and helpful

Report a concern   April 5, 2025 — Rated 10 out of 10 by James Livers Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Good quick response, but from the service department always very friendly and willing to help great sales associates

Report a concern   April 5, 2025 — Rated 10 out of 10 by D.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Lance wade everything has been good

Report a concern   April 1, 2025 — Rated 9 out of 10 by Wayne Benjamin Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ross schambon in sales got right to the questions I had and I appreciate that when I buy a used vehicle thank you don Franklin and Ross Schambon Wayne Benjamin

Report a concern   April 1, 2025 — Rated 10 out of 10 by Anthony Williams Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very friendly people

Report a concern   April 1, 2025 — Rated 10 out of 10 by J.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They are very friendly and did not pressure you.

Report a concern   March 30, 2025 — Rated 10 out of 10 by Marissa Huddleston Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The buying process was made super easy for me, no never-ending paper work to sign. I was especially surprised that the car I purchased was detailed and filled with gas without my asking.

Report a concern   March 29, 2025 — Rated 10 out of 10 by T.H. Don Franklin Ford - Service
What do you like about our products and services?

Got in quickly, work was completed in a timely manner

Report a concern   March 29, 2025 — Rated 10 out of 10 by L.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly staff. Do not push for sale. Try hard to find what you want

Report a concern   March 29, 2025 — Rated 10 out of 10 by K.W. Don Franklin Ford - Service
What do you like about our products and services?

Prompt quality service

Report a concern   March 28, 2025 — Rated 10 out of 10 by Paul Mills Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ross is the best he always takes his time with us best salesperson around

Report a concern   March 28, 2025 — Rated 10 out of 10 by William Dayton Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very accommodating and patient and friendly with the customers.

Report a concern   March 28, 2025 — Rated 10 out of 10 by A.T. Don Franklin Ford - Service
What do you like about our products and services?

The fast friendly service.

Report a concern   March 28, 2025 — Rated 10 out of 10 by B.K. Don Franklin Ford - Service
What do you like about our products and services?

People awesome and I trust them

Report a concern   March 27, 2025 — Rated 10 out of 10 by Cheryl Corbin Don Franklin Ford - Service
What do you like about our products and services?

Friendliness and reliability

Report a concern   March 26, 2025 — Rated 10 out of 10 by M.D. Don Franklin Ford - Service
What do you like about our products and services?

Prompt service.

Report a concern   March 26, 2025 — Rated 9 out of 10 by R.S. Don Franklin Ford - Service
What do you like about our products and services?

I talked to Larry smith when I need something

Report a concern   March 26, 2025 — Rated 10 out of 10 by M.G. Don Franklin Ford - Service
What do you like about our products and services?

So friendly and fast. I appreciate you!!

Report a concern   March 26, 2025 — Rated 9 out of 10 by Cary Wolfe Don Franklin Ford - Service
What do you like about our products and services?

All my service needs can be completed at one location.

Report a concern   March 26, 2025 — Rated 10 out of 10 by M.A. Don Franklin Ford - Service
What do you like about our products and services?

Great service!


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