Customer Testimonials

I like it very much thank u all

Cody Burkhardt was extremely knowledgeable and helpful. He came highly recommended and I can see why. I will definitely be contacting him again for future purchases.

Products are dependable! Service is great and personal

It was a pleasure working with Jordan and Lance.. They are both outstanding people to work with. My wife and I are still enjoying our Ford Bronco Sport.

Have always been a Ford Customer. I am very satisfied with my new Ford Escape. Tommy Stearns, Salesman, was very nice and helpful. He found the SUV I wanted and delivered it to me. I will definitely recommend Don Franklin to my family and friends. Thank you all for your service.

Ross was so easy to do business with. Kind and patient.

The most hassle free service I’ve ever had

My salesman was Adam,I who recommend him to anyone, Dan was excellent!!

We love our new Ford Explore very well please

I am able to call and get an appointment for service without any difficulty. My wait time for service is appropriate and the wait area is clean. Employees are always friendly and keep me informed about my service. I’m very pleased.
Have bought several vehicles from Don Franklin and have been satisfied with all of them.

Polite service and good customer service

I was in and out within 30 minutes.

I’m a big Lincoln/Ford person! I have worked for two dealerships over the years. Almost 20 as a technician. So as I have been employed with this department. And I do live just up the street. I have service done on my own vehicles here. And because Larry Smith is a good friend.

Good

Professional service

Quick and friendly service. Highly recommend!

Ross and Lance were extremely helpful and responsive as always. The personal level of service provided is so refreshing!

Ross made purchasing a vehicle so easy. He was friendly, attentive and responsive. The vehicle I liked was at another location, I reached out to him and next day the vehicle was at the dealership near me.

Very easy to connect with if a problem or questions and the service department is amazing Larry Smith is very good at what he does

The service department did the wok on my car just as they said they would and in the amount of time they estimated. The men behind the counter were very friendly and always helpful. We have been a customer for most of 25 years. Thank you

I love my 2021 Explorer that I purchased from Don Franklin in London. Got a great deal and the service was awesome. I take my Explorer to Don Franklin in Columbia for my oil changes and a repair which was under the extended warranty. The service there is great. The service guys are professional and explain everything they have done when they are finished with it. They are very friendly too.

The representatives and mechanics were responsible, respectful and told me of all concerns! Service was prompt and excellent

The Service Dept. was extremely accommodating when I needed my oil changed before taking off on a long trip. When I brought the car in, the serviced it & were finished in record time.

Cody at the Columbia lot was great to work with and very knowledgeable about the vehicles I inquired on.

Great service!!!!

Adam is a great salesman, very thorough and straight forward.

No pressure by the salesman.

Wonderful sales people.

Sales services is amazing

Thorough job
Friendly service
Could use an update on the chairs in waiting room
Coffee and water much appreciated