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Customer Testimonials
My wife and I agree, Working with Tommy Stearns was “HANDS DOWN” the best car buying experience we have ever had, highly recommend 10/10. The entire transaction was professional, pressure free, and felt more like catching up with a friend. Thank you Don Franklin Ford and Thank you Tommy Stearns
Sales person was very helpful and willing to help me and my wife get into a vehicle that we really like! Awesome service!
Ease/Speed of purchase process.
They are friendly and keeps you informed to what's going on. And very helpful and works with you on your budget.
Ross was extremely nice, professional, and willing to go above and beyond to make sure we were happy and satisfied with our vehicle.
Friendly staff always helpful great warranty’s we recommend them all the time
I was able to make an appointment and was in and out in a acceptable amount of time even though they were very busy. Happy with the service I received.
You staff are always friendly when you stop by and try’s to answer questions about the vehicle that I’m interested in
Top notch service
It’s Ford for a fair price and good service
Wonderful customer service. May want to consider making a bigger, better design sign regarding coupons, discounts, etc. Then place it at eye level in more than one location. The one on the counter at customer check in is a white piece of paper with black lettered wording. Which is probably effective if keys, other papers and forms, stapler and pens aren't laying on the counter sign blocking the wording of the sign. Typically I, as a customer have no reason to look at the counter when I drop the keys off. On checking out I look down to sign for my vehicle, at that point I may see the sign. Which may require duplicate, unneeded work by the employees.
Just sayin.
Prompt service friendly
Easy to work with friendly quick
Excellent!
The staff is always so helpful and organized! My wait time has always been punctual to the service being done.
Friendliness and taking the time to work woth my schedule
Friendly
I came in for a couple of issues with a jeep that I had purchased off don franklin in Columbia. I got there on time only had a short wait before they took it back, 2 hours later issues were fixed and I was back on the road. So far no more issues.
Super
The service is great. I’ve dealt with Adam Capps on several trades and he’s pleasant and easy to work with. I’ve always liked Ford products so it’s hard for me to change.
Adam was very friendly and courteous. He also answered all questions and concerns.
Bronco is awesome!
Jordan Mann was the best!
In and out!!
Always easy to access and use. The salesmen are knowledgable and helpful.
Ross was excellent. Informed. Listened. Presented options. Represented the value of the dealership and how service can be managed through your network of dealerships, regardless of us owning a Ford.
The difference between you and Ford of Cookeville was striking. As in far superior.
I’d recommend anyone go to you. I even wear my fancy new Don Franklin baseball hat.
It was fast
everything was great
Everyone is very nice. Curtis Pavlick is awesome very personable young man!!
I recently bought my first car from Don Franklin car lot. Although they didn't have what I wanted at first. The salesman took my info, found me exactly what I wanted, had it delivered to the Adair lot and me driving away in it in a week's time. Very nice car clean, interior looked great, drives great, good price and brand new tires. So satisfied with my purchase.