Customer Testimonials
Everything always goes smoothly . Jen is the best service advisor. She stays on top of things and gets you on and out.
Good service
I like it because it goes pretty smooth and they answer all my questions
Quick service. Friendly & efficient.
I was treated very kindly and the job was completed in a timely manner.
Very personable. Small town feeling. Ashley Austin is the best
Friendly and helpful.
Quality and excellent service
Good selection
The intake and pick up staff tries to do everything possible to take care of the customer's needs.
It is generally quick and easy to get my car serviced. Nice people, helpful.
Was easy & they know what they're doing!
Don't really have a choice about the oil changes due to the warranty. When a mistake was made with my oil change they gave it to me free. I felt like I should have maybe got a few free oil changes but they hopefully they didn't tear my motor up.
Very helpful service dept. James was excellent to work with
Good service at the alternate service location.
We like everything about Franklin's. We have bought 2 vehicles and are very satisfied with sales and services to us.
Always friendly and nice and don't try to push other services on you to get more money
Have always been good to work with.
Great service with a great price.
Friendly staff. Gave updates, and time for part to be ordered, to fixing my SUV was efficient.
Everything I have taken to you you have fixed the first time. However. Hvac is your Achilles heal. Each year I bring the same problem you use the same solutions. Took to another mechanic they replaced the failed actuator doors and now it works. But I’ll still let you all have first crack on all other items. Never been disappointed. Jenn and Jamie are awesome at keeping me appraised of all that’s going on.
I also bought this Tahoe from you all and will work with you all again when it’s time.
Not to far to drive from home and they do what I want done. So far the service has been good
Friendly
Quick and very great communicating
I can't recommend Devin Boon at Don Franklin of Bardstown highly enough! From the moment I called in with for Cadillac Escalade, Devin was on it. He understood exactly, took my request seriously, and quickly got approval to make the deal happen.
There were no games, no pressure, just a straightforward focus on getting me the best possible price, including all available incentives for the exact car I wanted. He made the entire process incredibly smooth, setting up and preparing papers and signatures so that I could pick up my beautiful car.
Devin’s professionalism, responsiveness, and commitment to a seamless experience are second to none. He made me feel like a valued customer, a family, not just another sale. This was the best car buying experience ever for us. If you're looking for a hassle-free car-buying experience with a salesperson who genuinely cares about your needs, look no further than Devin Boone at Don Franklin of Bardstown.
Service was excellent. The girl who waited on me was really nice and very knowledgeable about my problem. She got me in fast because my problem could have been dangerous. I met the mechanic who knew exactly what need to be done and squeezed me in without appointment. Fixed when he said it would be. Excellent service.
Easy to work with and gets me answers when I need them
Devin Boone was who I went through to buy my car he went above and beyond to help me get rid of mine and put me in a brand new one !!! He is amazing and will always be our go to for vehicles!!!
Friendly and fast service 🙂
The convenience