Customer Testimonials
Everyone so nice
Your service advisors — especially Jenn — are awesome. Always very friendly and I am treated like family.
Like my suburban
Your customer service, warranty and the greatest salesperson Steven Tichenor. We only buy our vehicles from Don Franklin.
courtesy
Friendly services
Great service. Friendly staff
The people in the service department is very friendly.
It was fast and easy.
Honest and honest pricing. Very reasonable prices.
Polite, efficient service personnel.
Good people
I think the service department is the best I’ve ever dealt with. I have been to some very bad dealerships who caused me more issues than actually fix anything. I actually trust the service that I have received at Don Franklin. I believe that they are honest and have never tried to push anything extra that we know isn’t needed.
I like the power train warranty that comes with your vehicles
Your employees were professiona and courteous.
Friendly and knowledgeable staff!
Sue
Service Rep. Jen V. Is is amazing!
Quality cars, honesty
We bought a truck there, and now they service the vehicle also. We are super happy with purchase, and there service of the vehicle.
The product I bought was good. The employees and help me were courteous, and friendly.
Any questions I have to ask, you at Don Franklin of Batdstown, KY have an answer for me. Never had a problem with products from your team. They are usually there for my service needs. I like the service I receive, and will continue to your service. Thanks, Don Franklin! 🙂
Jen is a wonderful CSR. Accurate, friendly, and good person.
Service in shop is quick when possible.
Happy with establishment.
I have developed a great connection with Dave Brown and Josh Barrett and therefore, I would say it is those two guys (and others) that keep me coming back. I've now purchased 10 cars from this lot.
Easy access and location . Great service department.
great people and great service
Unbelievable how good that service department is ! Fix it right the first time ! Best service department in the county!
Everyone was so kind and professional. Excellent customer service!
Jen and James are very pleasant to work with. Very knowledgeable, trustworthy and friendly.
It’s o kind
James in service always makes my service calls, warranty work or whatever reason I am in the facility go flawless. It makes me feel comfortable that my truck is in good hands.