Customer Testimonials
No thanks
You are my go to for service
Staff always polite and considerate
Salesman was very nice. Varies selection of used cars. Salesman took me to another lot to look at another car
Everything went smoothly and quickly.
Prompt and professional
Like the price
Very friendly and helpful
I like feeling safe and secure when it’s done!
And I’m super impressed with the knowledge of the girls at entrance desk, especially Jenna!
I have always dealt with Don Franklin. I always deal I with Jena. She is dedicated to Don Franklin. Does an excellent job.
Friendly, professional service. Prompt communication.
Honest and friendly staff. Definitely recommend!
Convenient and competitive pricing
Nice smooth transaction
I had a great experience purchasing my vehicle from this dealership. I drove from Louisville to the dealership to look for a used AWD Toyota Sienna XLE. Trey called in the morning to provide an update on whether the van was going to be ready to be test driven. He was friendly, knowledgeable, and earnest, and he patiently answer our questions. The whole transaction was stress-free and took less than 3 hours to leave with my new purchase.
The only negative to my experience was with the financial guy. He tried to sound friendly but he came across as a smarmy salesman. He had typed the wrong price for the vehicle in the purchase document, which immediately raised huge red flags. When I pointed it out to him, he had a sour expression on his face, slammed his hands on the desk, stood up, and stomped out of his office. When he came back, he stated there was an error. No kidding. He didn't apologize. He should have apologized and owned up to the error, not state there was an error. I was uncomfortable, distrustful and irritated with him because of that experience.
The people we deal with. A1
Very Friendly and helpful
Ur service people smile
The process was smooth, and Devin is great!
The walk in service department is convenient
Tanner is always very helpful and friendly
Service was great and we’re very pleased with the new vehicle.
Great to work with. Will never buy from another car lot. I’m a customer for life
Friendly staff, qualify vehicles and a positive showroom atmosphere. I would definitely recommend to others.
Prompt and friendly business for what I need.
Amazing experience? Jen was wonderful to work and she was able to get my car in and fixed all within a week . Highly recommend recommend.
The service department has been seemingly moving inna.more efficient based direction. They have always been very good but I can see the need to try and get customers in and out more timely!
N/A
Service is wonderful.
Great service and everyone is so friendly!
It services Buicks