Customer Testimonials
Very friendly and professional
Courteous, friendly, knowledgeable & prompt service
The service provided was quick and people were friendly
Your staff are very polite and professional.
Convenience and trust.
They do good work. In an out on time. Friendly staff. Never had a problem.
Everyone is very nice and professional. Gets the job done on time ... Goes up and beyond their duties ...
Helpful staff
Service is done in a timely manner and they come out and let you know how your service went.
Customer service is the best.
My vehicle issues are always resolved.
Efficient and good service
Service was fast and staff was super friendly! They made my day!
II love all the people that work there! I love getting my oil changes and tire rotations there the employees r always there to help u no matter how busy they r!!I love looking at the selection of cars trucks and suv that r sold there! Thank u Don Franklin!!
Excellent. Won’t go anywhere else!!! Have been going there for about 15 years and refuse to go anywhere else! Period. Provide the best service of any car dealership/service department I have ever dealt with. Mrs VanArsdale is by far the most valuable asset Don Franklin has!!!
Not having to have a appointment for oil change.
Quick and easy service!
They are GM, appointment was serviced on time.
The friendly staff and the hot service manager
I liked the professional service, great inventory of vehicles to choose from.
I was able to obtain service without and appointment. Very grateful for the customer service
Jen is absolutely amazing and provides awesome customer service and is always on top of things! Honestly she is one of the main reasons I utilize the service department there!
Prompt and professional service.
Walk in service for oil changes
Will always come back to Tanner Richmond as a salesperson
Text message alerts
Chevrolet’s it’s only thing I’ve ever had. I had one Dodge
Friendly service.
Really took care of me.
While in a vacation in Bardstown, KY our 2020 Silverado 1500 Duramax suffered a catastrophic transmission failure. We were stranded and needed to get back home to GA. Then we met Lauren. She checked our vehicle I. And assured us that they would take care of the problem. Lauren provided a ride to the rental car location. She kept us informed and handled the warranty for the repairs. They even performed a maintenance issue and save me thousands. I wish we were closer so I could do all my auto business with Don Franklin from new purchase to repairs! Jim and Laurie Hodges Hartwell, GA
Friendly. Dependable. Great service. I do wish it didn’t take so long to get in. And was very disappointed to find that there is 3% added to my bill when I use my credit card. That’s just part of doing business.
Very helpful good service thank you!
It’s took about a month for me to get in to get my car checked out, but the employees there areVery friendly… Jen was awesome very polite very informational. She kept in contact with me to let me know what was going on every step of the way she is a very good worker and so down to earth I will definitely be back customer service like that is hard to come by. I have bought two cars and a truck-from this dealership only because their customer service is outstanding!