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Customer Testimonials
Clean and professional shop,
Kennan (sp) was very helpful...listened carefully and answered my many questions regarding trek features...
Nice people, good products.
Knowledgable, great assistance, honest recommendations well-lighted sales floor and organized store.
Your product selection is good; where I can find several options. If necessary, you’re willing to bring in samples to try. I greatly appreciate the effort put in by the associates.
Great selection of bikes. Knowledgeable sales professionals.
Mark was great to talk to and helped me with an issue with a dropper post on my new Farley 7. A huge improvement in look and product availability from my last visit when it was Penn Cycle.
I am a big freewheel fan. I used to go before when Penn cycle was the owners. it is a night and day difference between the 2 companies in my opinion.
Everyone I have met is super cool, smart. they know every aspect of bikes. I will be coming back for all of my biking needs.
I choose to do shopping that will support my community.
Wanted a great quality 1st bike for my daughter and the trade up program sold me! Such a great program.
Friendly and professional service
Great staff
Knowledgable
Gave me time for all my questions
I haven't needed to come there much yet since you took over Penn Cycle, but my experiences so far have been awesome.
Staff and knowledge
Everything. These guys are the BEST!
Good customer service.
Very helpful
Professional Salespeople.
Wide variety of brands.
Been buying from them for over 40 years.
I needed some basic maintenance (chain, disc pads) done on my new (May 2019) Domane SLR 6 (Project 1). Pete and Mark at the Eagan store were very helpful during the bike drop off and pick up.
Mark in particular noticed that the front disc rotor was not the optimal match for the SRAM disc/pads and may have contributed to the rapid wear that required new pads be installed (after 4,500 miles). The front wheel was replaced earlier this year after it was damaged during my Paris-Brest-Paris ride in August. Bontrager warranteed the wheel but apparently when the new wheel was prepped for installation a different rotor was installed. Mark has ordered the correct rotor, which should be installed early in the week.
I appreciate Pete and Mark's attention to detail and for resolving this issue. I ride a lot and need my bikes to be in top shape.
Cheers.
Name removed
Great service and friendly staff!
Great customer service!
Friendly, helpful, informative service. I'm not the everyday high mile rider but they take the time to keep my bike up to date and answer all my questions. No complaints from me.
Proactive, honest, good price and great follow-up.
Jose was very helpful and knowledgeable. He helped with getting accessories not in the store ordered for me.
The people are always very helpful and knowledgable.
Service was very good
Took my fat bike in for a tuneup thinking I’d get in back in a few weeks and I got it back in 1 day.
Helpful staff, parts I needed were in stock!
Excellent customer service and knowledge. I will be back for sure.
Pete was very helpful and knowledgeable and was able to answer all of my questions