Customer Testimonials

Quality equipment and staffers are knowledgeable and friendly

Helpful staff - quality products.

Friendly, helpful staff

BEST BIKE SHOP!!! They treat me like a queen every time I walk in the door and take the time to listen to my concerns, ideas and dreams. It means a lot to me to have such a great group of people who care for me AND MY BIKES!!

Excellent knowledge of bike repair and exceptional customer service! I send all my friends and family to Freewheel Bike!

Thanks for all your help!

Timely and affordable

I like Trek bikes. People are always helpful.

Sales staff was friendly and helpful in guiding our bike purchase.

mechanic was great, to a prompt look at my bike to diagnose problem, fixed on the spot, left 10 minutes later!! Great service

Tech readily understood my need for a Ion Light mount for my duo Blendr, and quickly identified the piece. Much appreciated.

Great service! Great staff and very knowledgeable on the bikes. Not pushy or anything like that.

Friendly and knowledgeable

The gentlemen helping me were knowledgeable and easy to work with. Bryce was helpful explaining the various bikes and what would work for what my needs were. Kellen was very knowledgable on the bike that needed servicing and was able to attach my accessories in a timely manner on the bike I purchased.

Bryce was super patient with me coming in all the time looking at bikes. Nice place!

Lifetime warranty

last year I brought my moms old bike in to one of your competitors to be fixed up and they quoted me $250. They had a long list of things to replace. After doing some research I found out her bike wasn’t even worth that amount so recently I thought I’d try to see and compare what your shop would say and I was quoted far far less. Im very happy to have my moms bike back in working order and for a reasonable price. Thank you.

Matt provided me exceptional service.

So many to list, but I'll give it a try.

1. Staff, staff, staff. I am always treated with respect and never feel intimidated or belittled. This is not the case in other stores I've shopped at.

2. The product selection is plentiful. From a quality and price point that's above what I'd see at a "box store", to more than what I'd spend on my kids' cars.

3. Service! Wow, I love the service department. I recently had a problem with one of my bikes (that I caused) and the service tech, offered me more than one solution for fixing it. Oh, and it was done faster than promised.

Monday was the first time I had been in that store since last year when it was Penn Cycle. The service was excellent and the changing of the show room was excellent. When you go in the product hits you in the face. Also, it appears much larger. Great job on changing the interior.

Great bikes

the people first and bikes second

Excellent customer service! Matt in service went above and beyond what is expected to ensure our needs were met. This was especially reassuring since Freewheel just bought Penn Cycle who we used to have service our bikes. Thank you!

I like the Fanatics program. Good locations of stores and good selection of gear.

Great service/mechanics.
Bryce was super friendly too and fit me in during busy season. I buy a lot of bikes and bike stuff, I’ll definitely be a return customer after this experience.

What a great change!

Adam and Bryce are awesome.

I plan to start using this as my main bike store again. Thank you for making changes.

Every thing

Nice to be part of freewheel group.
Great Trek coupon.

Service is second to none! I recently had 2 separate and independent encounters with 2 different employees who both blew me away with their knowledge and their commitment to customer service. They educated me about tuning my bike and didn’t want a dime for it. I have found my new favorite bike shop.

Nice variety, knowledgeable staff, no pressure to purchase- more concerned about finding the best fit for my needs.

Quality