Customer Testimonials

Your staff is very friendly and helpful!

Jane was very helpful. Her communication throughout the process was excellent. Kept me in the loop on everything while I waited for the bike to come in.

Mountain biking is my passion and your staff is always ready to feed my passion; from buying a floor pump to getting on a new mountain bike. Thank you.

Great service - knowledgeable, attentive and dependable.

I think Freewheel has the best staff of many of the bike shopes in the area. They are never pushy and are really knowledgeable. Plus you can tell they bike!

Great bikes

Staff is friendly,courteous,professional and take the time to fit me with the right bike. Great people!!

Everyone was super polite, nice and helpful. I felt safety protocols were being taken seriously. Thank you!

Good product selection and great service

I like the service I received.

You need to rethink your virus stance (one person per sales person). My opinion - you will lose business because of this...

Had an issue with my new bike purchase. Tyson took care of it quickly and professionally. I respect the way it was handled and the communication throughout. While the initial issue is disappointing, I’d be happy to recommend others to ask for Tyson for any sort of maintenance or repair needs.

Very helpful staff, good range of products!

Good people. People make the business. There are good people there.

Absolutely awesome experience! Awesome people - very knowledge, helpful, passionate!

I bought a new bike and it's great! The staff was friendly and able to answer all my questions.

Very personable staff treated me with respect even though I had really screwed up my bike trying to repair it myself. They recommended a great bottom bracket and got me back on the trail quickly considering it’s peak season right now. I’ll be bringing my bike here for service from now on. Great work Freewheel staff!

Expert advice, explained options and let me choose. Friendly and knowledgable staff.

Excellent service.

Excellent product information

All the staff was very easy to work with and patient with me and my many questions.

thanks for the great experience and fantastic price on the purchase of my Farley 7. I haven't had it out on the trail yet because of the constant rain since I brought it home. I greatly appreciated the help from Tyson in organizing my purchase and offering to let me pick it up safely before store hours. Thanks again for the way your company is organized; ie, giving Tyson the freedom to give me such great service. Dave Otterness

Always awesome service and knowledgeable and helpful!!!

Great products, Happy and helpful service! I love it there.

Was a pretty smooth transaction considering the pandemic situation. Thank you!

really knowledgeable and helpful customer service

Quick response to telephone query — and curbside pick up options.

Staff is some of the most helpful and friendliest staff I’ve ever worked with. I liked that they kept me up to date on my order, which I got a day early. Oh, and the bike is AWESOME!

Great people!

Best service in the twin cities and I’ve been to a lot of bike shops

On time with your scheduled!

Great customer service! Helped with all the concerns of multiple bikes, and had safety first during the whole experience! Got a bike fixed quicker than expected... bonus!!