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Customer Testimonials
Everyone I worked with was very helpful and courteous throughout the process. Very enjoyable experience!
Staff is very friendly. Bike was fixed in time frame that they said it would be. Super great experience.
Great service and friendly service person.
The parts were there, the service came with a smile, and advice on how to go online and find instructions.... which I did.
Thank you and keep up the good work!
I like the Trek brand and I like how you represent this. Your staff has been kind and helpful. I appreciate this.
Thank You!
The employees at the Eagan location were friendly, knowledgeable and quick to respond to my needs. I enjoyed my recent visit and accomplished my intended objectives.
Helpful staff!
They had the specific product I was looking for and the service I received couldn’t have been better!
My wife and I were in to look at bike helmets and Jose G. was very knowledgeable. We had narrowed down what we were looking for and he helped us get the right helmets with the correct fits and we ended up purchasing two helmets. He really took the time to make sure we were happy with our purchase.
We had previously been customers of Penn Cycle in Eagan and we were happy to see that Freewheel has really improved the experience. We also really appreciated the Covid-19 precautions.
We look forward to shopping there often.
Quick turn on broken spoke repair.
Hard workers. Great customer service. Excellent products.
Friendly and helpful staff. Will definitely return for any cycling gear needs.
Great service!
Excellent service and sales personnel. Bikes were in stock and on floor
Very helpful. Always comes through with what we need. The last time we were there the person helping us knew we were concerned with the cost and offered to sign us up for the membership that saves us 20%.
You guys went above and beyond and got my sons bike tuned up went i needed it done like now you managed to pull it off. Way to go!
I bought a new bike so the assembly was much quicker than the three days that I was told
Service person as what he could help with. He brought me to the product and went over my choices.
Friendly, responsive and helpful
Tanner was great!
Good bikes, knowledgeable staff.
Had exactly what I was looking for. Very helpful and showed me options without being pushy. Everyone was really friendly and seemed like they actually enjoyed doing their jobs. Getting more and more rare in retail!
Friendly attentive, that there are women employees
pleasant staff; very helpful
Friendly service
Very courteous, service complete when told and with good quality.
Tyson is a great manager- very helpful and straight forward
Friendly service and quality products
Products are well maintained and put together and the staff is very knowledgeable about the products. Services have been speedy and are a great bargain.

Love my bike and have stopped several times to ask questions and get help. I’ve put on over 1300 miles since April.