Customer Testimonials

Knowledgeable people

Helpful staff

Immediate and thorough attention to service needs. A great selection of accessories

Tom was friendly and knowledgeable and patient with me wanting to try out bikes. A great experience overall.

Friendly, fast, familiar

Professional
Knowledge
Fair price
Customer centric

Good service from the friendly staff

Friendly and helpful staff with lots of patience.

Great service and quick turnaround.

had a better selection than most other stores

Solid recommendations by the staff

Everyone I worked with seemed knowledgeable and also practical. I appreciated the suggestions about hanging onto my bike even though it's pretty old, as well as the candid answers to my question about how often to replace a helmet. And you got everything done a lot faster than I thought. There was also good communication, compliance with safety protocols, and courteous and respectful treatment. And my bike now rides like a dream! Thanks!!

Knowledge staff and good selection right in my neighborhood

Great service. Good supportive staff. Thank you.

Well, the staff is always great, and the service was done well. I also appreciated the communication about when my bike would be ready.

Very informative and friendly staff. I felt like I was talking to friends I've known for a long time.

Personalized service. They helped me remove my old rack and install the new one.

Matt was extremely helpful in meeting my biking needs.

Brought my bike in for new tires, front wheel chain, tuneup and new odometer Monday late in the day and picked up already Wednesday late morning. All help seems very competent.

Great customer service!

Mike was great to work with. Very knowledgeable and a no pressure approach. Great overall experience. Thanks!

Everyone is incredibly helpful!

da people

Mike was very friendly, helpful & fast repairs.

Door greeting did a great job of managing everyone coming in. Service was fast friendly and reasonable priced

The staff is knowledgeable, friendly & very helpful.

The attention to detail that the salesperson offered was outstanding!
Genuine friendly and helpful, no pressure.Clearly Matt loves bikes and wanted me to really enjoy whichever bike I chose.
Excellent experience!

Location.

I have been going to this location for more than a decade and your staff always makes me feel like a valued customer whether I am purchasing a bike or getting repairs. As an older, fat, female biker, other bike stores have not treated me the same. But Penn Cycle/Freewheel, regardless of location, has always been respectful and solicitous. In addition to how I feel going in, their service is always great! I have several bikes, both electric and non-electric, and Andrew does a great job repairing all of them. Freewheel sells a wide range of bikes and they seem to value customers at ALL biking levels. Thank you! A good shop experience gets/keeps people riding. I tried Erik‘s bike shop a couple of times in the last two decades (due to location convenience) and did not feel any of those things.

Practical help

Easy and at a good price. Professional.
No loud music like Erik’s Bike Shop.