- Phone: 6128667540
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Customer Testimonials
Great service!
Always a pleasure to see the same great, knowledgeable & professional staff there!
Cameron, Caleb, and Andrew were extremely helpful. Top notch service. Encouraged us to try multiple bikes to find the right one. We previously tried a big retailer, and although the bikes were cheaper, the Freewheel service was far superior.
Legitimately the best customer service! Nothing makes people happier than biking in the summer and Freewheel always succeeds in getting us rolling! Thank you!
The customer service was excellent!
Friendly service and well-stocked stores
I’ve purchased my last three bikes from freewheel and bring them there for service. I like supporting small business and establishing the relationships with the staff. Plus I got one heck of a deal on a closeout bike that I’m stoked about.
Very helpful and knowledgeable staff members.
service was excellent and complete. took care of the repair right away. solved it.
Yesterday I brought my bike in to repair a disc brake and within 15 minutes they had it repaired and luckily they were able to fit me in right away
This is a great shop. The people there know bikes!
Fast and put me back on two wheels
Great products. Fantastic staff.
Great customer service, honest feedback.
I’ve been coming to this bike shop for 60 years! I can stop by anytime and the staff is always ready to help me with any type of bike issue!
Good, quick service.
Great service and expertise from Andrew and other employees!!
Friendly staff very knowledgeable
Excellent customer service when shopping for a new bike. The sales associate helped my answer all my questions.
Andrew, the manager at Freewheel Richfield. He’s an absolute master of bicycles and his customer service skills are awesome.
Took my bike in and it was fixed on the spot with very minimal labor cost only and no new parts needed. Much quicker and cheaper than I was expecting and the service was a 10 out of 10.
Fast, competent service
Great service as usual. Would have been great if Shimano had warranted my crank that was only a year old but I guess these modern components are light weight and fragile and I may have not torqued the pedals correctly.
Quick on repairs and knowledgeable staff
I have only had first class, friendly, knowledgable and insightful service when I go to your Penn Avenue location. We are always treated like we are the only customer in the store - even though it is typically packed.
Great team at the Penn Ave shop! Friendly and knowledgeable! Not only that they are very helpful! Quick to help out and get you back on the road!
Service was outstanding. Caleb was a pleasure to work with and was very knowledgeable and helpful
You all rock.
Especially the Richfield location.
The staff is genuinely interested in trying answer my questions, even when a line of other customers is forming!
Great sale on exactly what I needed. Helpful staff. Thank you!