Customer Testimonials

Friendly, fast and competent - love Freewheel!

People are friendly and very knowledgeable. Always recommend the right thing after they understand what you want. Always give you options. No pressure. The actual service is superb, no matter what the job.

Very helpful with my purchase yesterday and everytime i stop in thank you

Great service: knowledgeable, honest, friendly.

Great service and knowledge of bikes. It was easy for my friend to get his bike, and they helped me get additional accessories for mine. Looking forward to going back and getting my item for July.

Friendly staff, quick service.

Tyson

Great people and efficient service

Super friendly staff, lots of cool toys! Love this place.

Both Garrick and Andrew were extremely helpful in my purchase of my Trek Verve 3. Garrick helped me with original purchase and Andrew helped me when I picked up the bike. Andrew helped me choose the bike accessories, which FreeWheel installed for me.

You exceeded my expectations. You estimated $280, it cost $240. You said the work was scheduled for June 30. You finished it on June 29th. Very happy with your service.

Knowledgeable staff paired with a good amount of stock on hand.

Everyone is so nice and knowledgeable;)

Great customer service

Staff were able to do a special order and kept me updated about its progress. They also had an item in stock in the size I needed. Everyone seemed knowledgeable and helpful.

Salesmen was very helpful and thorough

I was very pleased with the work mechanic Dan put into looking for a tick noise my bike has been making. Dan really did a great job checking things and lubing them to reduce the noise.

Everyone on the team was great. Knowledgeable, friendly, and helpful.

The staff at Freewheel Bike Richfield are knowledgeable about their products and incredibly helpful. Turnaround time for repairs and service is usually quicker than I expected. I always feel welcome at this shop.

This past Sunday I had a flat and when I arrived at your Penn Ave. location it was past 5. Your staff kindly changed my tire even though the store was closed. They went above and beyond and as a result I was able to continue my ride. My thanks to your employees!

Entered the store with two active grandsons (10 & 9 yrs) with many questions (especially regarding costs of individual items and value of the gross inventory of the store). The oldest was set up on a trainer with a video link. We eventually left with the two helmets that we came for. The attendant who took care of us was not fazed by the near chaos . Thanks

Friendly service. Knowledgeable staff.

Cameron at the Richfield location was fantastic — diligent, helpful, and thorough in diagnosing the issue and getting my bike repaired.

Trusted expertise on repairs. Practical advice on things to consider when purchasing or in deciding to repair.

I wanted to look at options to replace my "vintage" road bike. Andrew is an expert and brought out the perfect bicycle for me. Their communication was great, pricing was fair and their customer service has been above and beyond what I expected. After a couple of rides, I went back and purchased a new commuter/mountain bike as well! I highly recommend Freewheel Bike shop in Richfield!

Great bike products and quality bike care

Very friendly knowledgeable I, and efficient. Highly recommend

Friendly. Competent.

Very knowledgeable and helpful.

Always enjoy stores and great staff when I visit the Minneapolis areas