Customer Testimonials

I love the fact that you had the part that I needed. The employee was awesome, very knowledgeable

I came into the shop immediately after being hit by a car during a ride, and I don’t think the staff realized how much their kindness meant to me. They didn’t just help get my bike back together, they helped me get myself back together enough to make it through the rest of a very difficult day.

Everyone I interacted with was calm, compassionate, and genuinely caring. They treated me like a person first and a customer second, and I’ll remember that for a long time. Their willingness to help someone who was shaken up and injured speaks volumes about the kind of people they are.

I’m incredibly grateful for the service, the professionalism, and, most of all, the humanity they showed me. Freewheel earned a customer for life.

Good selection, good prices, and friendly staff!

Friendly service with large selection.

Great service every time. Love the atmosphere and staff.

I had a great experience buying my Electra Townie E-bike! I don’t know very much about bikes and the guy I worked with never made me feel dumb in spite of some really silly questions. He took some time to understand me and recommended the right products for my abilities. I had done my research and was able to talk through it with him. He gave me good examples of other users who were happy with the Electra Townie. I am very glad I went with a local bike shop that will service the bike and support my questions.

Personal attention, excellent service, and friendly people

Friendly and knowledgeable

Service & the product are great

Andrew is the best. I do most of my own work, but if I have to take a bike in, Freewheel Richfield is the only shop I'll go to.

The Freewheel salesforce is exceptionally helpful.we had so many questions. They were so patient. We will be getting a bike soon. Freewheel is our destination!

Staff is very helpful.

The people at Richfield Freewheel are top notch! Andrew, Jamie, and Tom are my absolute favorite. They're all very knowledgeable, give fantastic recommendations, quickly diagnose my bikes, and I trust them 100% to give me exactly what I need - no more, no less. I have six bikes and they've kept these babies running for thousands of miles. I live in Shakopee and go out of my way to visit these guys because they're so good. 20/10.

Helpful counter and service staff. Reasonable prices and good selection.

Great personal service!

Great service and advice. Thanks!

Tha sales staff, Andrew and Jamie, were incredible. And patient. Richfield is my go to store because of them. Not to forget - I am very pleased with my new checkpoint.

Very knowledgeable and helpful service!

Quick and friendly

great service... I appreciated the evaluation of the condition of my bicycle, as well as the quick service.

Great service. Great value. Great staff.

Great service reasonable pricing.

Knowledgeable and good inventory

Highly recommend Richfield location.
Staff is friendly and attentive but not overbearing.
Offers opinions and buying advice when asked.
I like when I see familiar faces when I go in and appreciate that they recognize me a bit.

The whole team at FreeWheel was super helpful. Great technical knowledge & personalized a couple aspects of my bike shoe purchase to make sure I was getting the correct product. Even clarified that FreeWheel had a 30-day return policy on a bike shoe! Great people to work with.

Great, friendly, professional service. Above and beyond.

Staff is super friendly and knowledgeable. Service on my son’s bike was prompt.

Customer service is superb. Dan and Allison went above and beyond helping us ordering the bike for our daughter!

Great, professional staff! Excellent, quick service. Recommended shop for my Waterford road bike!

Caleb was attentive and knowledgeable even though he was busy with a bike repair. And he displayed authentic patience with my questions and my bike repair situation.
Quality parts purchased from an impressive selection variety!
Thanks !
Dave Last name removed