Customer Testimonials

Great personnel and customer service
Quite refreshing!
Tom L is excellent
Thanks

I have always received friendly and knowledgeable service at Freewheel. I’m not the most knowledgeable person when it comes to bike mechanisms and I particularly like the fact that I’m never talked down to by the good people at Freewheel. They are always very helpful. Recently I came in with an issue I thought might cost considerably and Jamie fixed the problem, saving me what could have been a hefty sum. As I wanted, John was helping another customer and included me in the conversation, sharing bike stories and making the entire store experience enjoyable. John even helped me to my car with my bike. Thanks for being a wonderful service provider in our community!

Many of the staff at the Richfield store are GREAT.
The online service is all so fantastic.

Great personal service!!

You are actual people who actually help

Great customer service. The team is great at finding solutions to repairs and upgrades on my bikes. Fast turnaround times on bike repairs are always appreciated. Team is friendly and willing to discuss bike related topics.

Staff are always so helpful and chatty. I never feel like they're trying to upsell, so I trust they're judgement. I really appreciate when they go into detail explaining how/why/what to help me understand more about my bike!

Had in stock the exact random thing I needed. Bike tune up was great and they even rewrapped my handlebars which was above and beyond my expectations. Turn around for service was pretty quick too

Very customer friendly

Knowledgeable and friendly staff, always willing to help.

Great staff and quality products

Very responsive customer service!

Friendly knowledgeable staff. You all really went beyond expectations in helping me fix my new bike.

Very timely and friendly services - live my bike and appreciate the free tuneup

I got an amazing deal on a smart trainer on Black Friday. Great customer service. Easy in and out.

Good products and good customer service

Helpful staff - no pressure

Very patient and knowledge while purchasing my bike..

The staff was very helpful & there always seems to be enough people to assist w/ questions or suggest products.

Super helpful staff! Good selection of merchandise.

Tom, Matt and Team Freewheel problem solve and offer thoughtful solutions

Staff is friendly and very helpful, I appreciate the extra they put in to make sure everything is right.

Very personable service. Friendly. Helpful. Informative.

quick candid service and they didn’t try to sell me a tool i didn’t need.

Great people

Good variety, knowledgeable and friendly staff

Great service on all my bikes.

Very knowledgeable, friendly staff. Good selection of quality bikes and parts.

Very accommodative and informative in store.

Good quick communication.