Customer Testimonials

Jamie is the best. His life long commitment to retail bicycle shops is extremely valuable. From simple things like training wheels to complex drive train issues. He approaches them with concern that they are done right. You are the best Jamie.

Good stock of quality parts.

awesome customer service and prompt service on bike

I think it was Matt who waited on me.
Had a bike utility tool that I could not figure out how to use
He persevered until he figured it out
The same was true of an obstinat taillight
Great staff.
Tha ks

Great service!

Good technical knowledge, reliable tune ups.

Products I was looking for and staff with product knowledge.

As s0oon as I walke into the store in Richfield I was met with cheerful faces asking me if they could help me. Tom took his time explaining everything i needed to know at the bicycle i had in mind, as I had done some online research about the Trek brand. Tom was very personable and friendly.

Helpful staff

Great customer service and knowledge.

Excellent service. Quick and Knowledgeable.

Knowledgable and very helpful staff. In particular First name removed Lace

Good service and friendly staff make it a good place for bike services.

The entire experience at this bike shop was positive for us. When looking for e-bikes last year we went to several bike shops in the metro area. We did our research to know the type of e-bike we were looking for (no peddling = no assist) Trek. We are from Woodbury and did stop into the Woodbury Freewheel. At this location for fifteen minutes looking at the floor, never got the sense we were ever going to be helped out. We felt more like an inconvenience in us being in their store. From the moment we walked into the Richfield Freewheel Bike Shop Tom and others working that day welcomed us and assured us they would help us. From the test ride, the sale to coming in for service has been outstanding. Even the communication from phone (calls and text) to email was outstanding. Not the most convenient store for us as we are diving across 494 but would strongly recommend this group of caring, kind and talented people to take care of your bicycle needs.

knowledgeable mechanics. fast turnaround.

Flexible and kind

I had your Penn Avenue location ship my wife’s bike from Minneapolis to Scottsdale, Arizona. The whole process was very simple and the bike was delivered to Arizona even before promised. I’ve had nothing but great experiences with this location of the years.

Great technicians and quick to service you.

Top notch

Your staff members are knowledgeable and nice. The products you sell are of high quality and you stand behind them. Your locations are convenient and hours make your stores accessible.

Great friendly service

Best mechanics in Minneapolis

Andrew at the Penn Ave location is the best. So knowledgeable about spec on all the bikes.

Friendly good service

It was fast service and really good

knowledgable staff. any question i have can always be answered.

Quick personalized and knowledgeable help.

Helpful employees

Super easy to talk with team and understanding .

Helpful personnel