Customer Testimonials

Thank you to the folks at Freewheel for squeezing in my last minute emergency wheel setup and truing. Greatly appreciate you saving my Minnesota Mountain bike trip.

Colin from Winnipeg, Canada.

good customer service and knowledgeable employees

Excellent service and expertise from Andrew! He is a true gem! I typically go to the Eden Prairie store, which because of their volume wasn’t able to look at my bike for weeks. Andrew addressed the repair test drove my bike and allowed me to do the same to make sure it was fixed to my like it! Very impressed! I will be coming here for service going forward!

Friendly and knowledgeable service.

Knowledgeable and patient staff.

Freewheel always provides prompt and professional service for my bike. The best bike shop in the Twin Cities!

Good customer service. Professional, friendly staff. Good products

Fantastic service. They are all great, Andrew is the absolute best!

The friendliness of the staff, the knowledge, and the neighborhood nature & feel!

Friendly and helpful assistance in selecting and purchasing my e-bike.

Thanks guys!

Fast turnaround and friendly staff.

The staff at the Freewheel sore in Richfield is fantastic! They are helpful, friendly and always have a smile. This is my go to store for my bicycle needs.

Your team is knowledgeable and gives good advice. Thank you for your excellent customer service!

My experience with Freewheel personal, they always been informative, good listeners and no pressure to buy. However, every purchase I’ve made, I was confident I was doing the right thing

Tom is so knowledgeable and helpful! This is the 2nd bike I’ve bought with him and he’s great to work with.

Great staff with stellar customer service skills

Service was done as scheduled and the bike is running like new!

Quality bikes and good service

Price, friendly.

They took care of me beyond expectations. They went above and beyond regular customer service. 5 stars

Replace spoke while I waited, great service

I brought my bike in for check up and bought a new bike rack. These guys were very professional and very kind to someone who was pretty upset. There was confusion on pick up time and they went out of their way to help me. Would definitely head that direction again

Friendly and helpful!

Garret was patient while we tested bikes for dad and daughter. He was knowledgeable and a joy to work with!

Good selection of bikes and excellent service

Appreciated letting me in at closing to purchase a helmet

Very competent fast and great service Goes beyond to help with everything Best service in Richfield

My wife is interested in getting an electric bike so I stopped at your Penn Avenue store to get some info. Tom was very helpful and informative. Let me test ride a couple of bikes and answered any questions I had in understandable language that made sense. A real asset to your company!

I brought my 7 year old bike in for a tuneup and new tires. When I picked the bike up it looked like it was brand new. You guys did a great job cleaning it and we dealt with a very nice young man. We will definitely be back.

Excellent customer service. Staff at the Richfield location was very helpful in showing me a Surly Disc Trucker despite the shop being busy and despite knowing I wasn't going to buy that day.

Tom in particular was great to work with, he answered all my questions and provided helpful tips on bike touring based on his personal experience.