Customer Testimonials

Bike mechanic seemed happy to make adjustments on my bike. He seemed to care about my biking experience. I liked that.

Thank you! Great shop!!

Detailed personal attention, reasonable pricing,

You can test ride the bikes and very knowledgeable sales force.

You carry a wide variety of products and your employees are wonderfully helpful.

The employee who helped me really bailed me out of a tough situation. When I was doing last-minute prep for the 630-mile North Star Bicycle Race (St. Paul to Canadian border and back to St. Paul), I realized that I needed a mechanic to replace brake pads and replace a derailleur cable. Due to my travel required to get to the twin cities, I brought my bike to Freewheel only 36 hours before the race started. The employee was kind at check-in, and was able to get the work turned around in less than 24 hours. Best of all, because of the employee’s work, I was able to complete the race and didn’t have any mechanical issues! Thanks again!!

Andrew was extremely knowledgeable and helpful!

Jamie is very knowledgeable and makes sure all customers have the luxury of his experience

I always get respectful, timely, cost-sensitive and topnotch service from the folks at the Richfield Freewheel. They respect me as a cyclist and an athlete, which older women don't always get from bike shops. Love these guys!

You guys are great.

Knowledgeable service staff. The guy I worked with knew his stuff and was kind of helping me with my issues. I am newer to some of the DIY bike service stuff and I had an issue. I brought it in and he helped me through it. Fixed up my issue and talked me through it. He did not make me feel like an idiot for doing a small stupid thing that I did. I was a very quick in and out with this visit but I felt very good after leaving the store after my visit that day. Keep up the good work.

Great customer service!

Took great care of my bike - thank you.

By far, this is the best bike shop in the Twin Cities. The entire crew is knowledgeable with plenty of experience. Whether I've purchased a new bike or needed help in the product area, they all listen and gear the advice to my level of riding. Simply amazing service on all levels.

Amazing customer service and knowledgeable staff. I had a flat tire and I was in and out in less than 10 minutes. TY

Helpful and quick. Just what I needed.

Despite a long back up on repairs the attendant looked at my bike next day and relubricated pedal bearings and resolved the squeak. Like that they don’t oversell repairs

Always willing to check something out and answer question. Took a Quick Look over my road bike after a little accident to be sure it was safe to ride. No charge- great store to get advice and purchase add ons. Will have my bikes serviced and buy products with FreeWheel!

Chad and Allison went above and beyond to help me order the bike trailer I wanted for delivery out of state. You guys are awesome!

Fast, efficient service. They did not overcharge me when it was not needed.

Bought 2 Trek Verve 2’s this spring and love them. Bought a new bike rack for hitch and the help (Jamie) was wonderful.

Knowledgeable and friendly stafff

Great customer service from real bicycle enthusiasts.

Friendly prompt service.

Fast service and very reasonable prices with smiles

Thank you for all your help and expert advice!

Staff & Trek

Your team was super helpful!

I have found what I needed at Freewheel. I like shopping at a local store vs. Amazon. I really appreciate how the people who work there take the time to help every time I’ve shown up.

Good communication. Helpful in loadinng bike . Quick service