Customer Testimonials

Friendly and prompt service! Technically excellent and good people to boot! It's nice to have a trustworthy local shop to do business with.

Hey look managers and business owners who are buying report services from a data collection service survey outfit, pestering customers of immediate whims of your customers,,ostensibly to improve service, but also put the squeeze on your employees, manage your company the best way you yourself can do.I'm an old type geezer. If I don't like the product pr service, I don't do business there. Pleased with Freewheel bike and liked what Penn Cycle did.

Helpful staff

they spent the time to look up and order an obscure part from my old mountain bike - thank you!

Awesome team to work with for services!

Great customer service

Perfect service - fast --- effective.

Knowledgeable staff!

Good service. Finished one day before promised finish date.

Friendly, knowledgeable, and helpful staff

This shop always does a great job and with a very professional attitude!

Helpful, knowledgeable staff. Recognize regular, longtime customers with fanatics program.

Knowledgeable staff. Andrew was really helpful.
Great customer service

Your staff members are courteous and knowledgeable.

Thoughtful and helpful team members.

Friendly, knowledgeable, helpful. Always have a great experience!

Personal service. Freewheel “Fanatics”

Staff consistently provide helpful information. Recently received needed help on installing a saddlebag l had just purchased.

quick and just what i needed

Andrew is the bomb-diggity and always knows what to do for our tandem trike.

They were able to replace my MTB brake pads while I waited. Great and fast service.

Staff is very helpful and knowledgeable, I appreciate it each time I come in.

The service department is always so helpful and able to get the work done quickly!

With nearly every one of my visits at your store, I have had a helpful customer service rep answer questions very well, make me feel helped and heard for the needs I am articulating.

Richfield service is the BEST in town!

Great service! Always knowledgeable, friendly, and helpful.

Jamie gave a thorough and reliable description of what my bike needed.
I could tell he's a honest, trustworthy person to deal with.
I will only take my bike there from now on.

Tube change. Checked out whole wheel. Thorough check of bike.

Knowledgeable staff, very attentive and helpful but not trying to push you into something beyond your skills or budget. Great selection from brands that are well-known. Clean and well-stocked store with a cool little single track outside for trying out MTBs.

Freewheel takes care of their customers when thinks break/ need adjustment/ or don’t work as advertised. They make everything as convenient as possible to get you back out riding!