Customer Testimonials

Andrew, Tom, and Jamie always treat me so well - giving great service and answering all of my bike maintenance questions - and Dan always does fabulous work on my bikes. I come to this location specifically because I love the guys working there.

Did exactly what I paid for and delivered the bike on the promised date with no extra fees or hiddne costs.

I have always received professional, friendly and helpful service at Freewheel Bike. The staff is knowledgeable and always ready to provide a great experience. They're very helpful with repairs, sales and consultation. I recently replaced my old bike of 20 years with a new model and they helped me find a bike that fit my needs and price point. Matt and Jamie were a great help and provided a great shopping experience.

Excellent Service!

Excellent customer services

10

Service is great

Great service, advice and professionalism.

ordered it and was able to pick it up same day

My repair was done when promised and at a reasonable price. Friendly staff

Great, attentive service.

TOP NOTCH CUSTOMER SERVICE, THE BEST BUYING EXPERIENCE I HAVE HAD IN MY NEW BIKE SHOPPING AND YES I DID MAKE MYY PURCHASE AT FREEWHEEL BIKE SHOP. 😃👍

Speedy, friendly service. Technical expertise.

Very personal and quick to respond. Did not over charge or make me wait a long time for help.
Dan was great! He made sure he dug deep into my bike problem and fixed what I needed in a creative and thorough fashion. I have been very pleased with the service responsiveness and quality overall in my trips to Freewheel Richfield.

The customer care and attention is top notch! Always a pleasure dealing with this store.

Super helpful staff and great products.

I love the Trek FX5 I bought a couple of years ago. I brought it in on April 16 for repair and it was repaired fast and for free. Thanks!

Fast

Great customer service!

Welcoming

Andrew at Richfield Freewheel Bike was absolutely the most perfect level of expertise, helpfulness, kindness, without being pushy or impatient while working with my son and I on making a decision on a bike. The store was incredibly busy but he never appeared frazzled nor did he ignore anyone - he let people (myself included) know that they were in queue and managed to orchestrate a lot going on all over the place! He was exactly the type of thoughtful bike expert we needed. Thank you!

Great service when looking at bikes and patient help while taking time to choose

Friendly and knowledgeable staff. I believe that your pricing is fair. Although, it has been a while since I have been to other bike shops.

Everybody is so helpful!

Great service!

Quality, quality and great customer service!!

I like that Andy remembers my name and always says hi when I come in. That along with excellent service.

Great experience buying a bike for my son, and checking on my bike. Helpful staff ready to answer all questions.

Really amazing service this week. Showed up with a handful of issues to get my bike up to speed for spring and they were all handled on the spot, with an ad hoc lesson. Amazing experience.

The people who helped me were awesome. They knew their stuff, they were helpful and asked good questions, and they were just plain old nice. A winning combination.