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Customer Testimonials
Freewheel is my go to store for all bike things. The staff is knowledgeable and always friendly! Keep up the great customer service focus and product options.
Just a great place to buy cool bike stuff. The staff is super helpful.
My experience was extraordinary - my neighbor dusted off an old (6- or 7-year-old) youth bike from his garage; listed as 20 inches; then asked me if I'd like it for my grandson who visits us frequently? So, I wheeled it into Freewheel for a check-up to be sure it would be safe to ride? I was blown away by the attention and care the mechanic gave me as he took this old bike through its paces -- it was awesome. I was expecting doom and gloom and an estimate that would be more than I thought the bike might be worth. But after a few adjustments and a spin of the wheels -- the mechanic's verdict was -- rear brake pads are starting to thin --- but I think I can save it without having to buy a new braking system --- leave it - and we'll text you when you can pick-up. A few days later and a total repair bill of 20 dollars -- I was on my way. Thank you team Freewheel -- for recognizing this old bike wasn't worth much --but it didn't require wholesale repairs either -- your expertise and service with a smile will have this grandfather back in your store -- to buy his first new bike. Its been said we only get one chance to make a good first impression - you sure did for this customer.
Always great service and advice. Very knowledgable about the details and compatibility of parts. Glad to have them as my local bike shop...highly recommended!
Staff were able to answer questions in a timely way.
The team went above and beyond and put together my new burley for me. Fantastic customer service.
They are super friendly and always helpful at Freewheel. We have purchased a number of bikes from them and frequently get our bikes serviced there too.
Sales staff is friendly and helpful.
Excellent customer service.
The staff is always friendly and helpful. Great products
Friendly and knowledgeable!
Andrew, Jamie, Collin and Dan
I got to test ride and compare a few different bikes at Freewheel Bike Richfield. In the process, I also found some accessories that I wanted at a discount. The knowledgeable staff explained the different benefits of each bike to help me find the perfect fit. They were super helpful, and I couldn’t ask for a better experience.
Kind service and quality products.
The staff are very courteous and helpful.
I love the great customer service and the high quality bikes, bike parts and accessories at Freewheel Bike. I purchased my Trek bike at Freewheel in 2007 and I still love my bike which continues to be comfortable and work well for me! Marcie custom fit my bike for me and she always greeted me with warmth and kindness at the West Bank Freewheel location at 1812 S 6th St, Minneapolis. I will miss the West Bank Freewheel location, but I plan to continue to purchase bike parts, etc., at Freewheel Bike in their new location in NE Minneapolis. I recently purchased a gift card for my son's birthday at Freewheel Bike in Richfield, and I enjoyed a fabulous conversation with Matthew B; we chatted about the changing landscape of bike shops in the Twin Cities area. Keep up the great customer service at Freewheel Bike; I'll be back!
Super friendly and knowledgable
I like the bike tune-ips
Andrew is always helpful, knowledgeable, generous with his time. I trust him with all my bikes and consider Freewheel my #1 LBS.
I appreciate working with Andrew and staff at Freewheel Richfield ; their knowledge and experience help with customers’ decision making.
Nice staff. Had what I needed. Thanks
Helpful staff at Richfield
Each time I’ve visited Freewheel, I’ve gotten excellent advice & service. The staff at Freewheel tells it to me straight - they’re not out to sell me parts, services or products that I don’t need. I really appreciate that trustworthiness and spot-on advice!!
Awesome service with super friendly and helpful staff!
My first order with Freewheel Bike. Minnesota is my favorite place to ride. The Mesabi Trail is next.
Great service. Thanks. I will be back.
John H.
Yooperland, MI
Really great customer service.
Great work!
The staff is so helpful and tries to save you money if you don't need something. Also will take the bike back and fix a squeak until it is definitely gone. Best place I have gone for service.
Work done well and delivered on time.
Excellent customer service