Customer Testimonials

Fast service, help was friendly and you had what I needed thanks

Personal, friendly service. Knowledgeable personnel.
Quality products.

Trustworthy staff

Very good service.

Loacation. Location. Location. Helpful attitude.

Great service from knowledgeable and pleasant staff.

I brought my bike in for a wheel repair and Level 2 tuneup. The staff were able to replace a spoke that same day, which allowed me to ride my bike for a week until the tuneup was scheduled, which was great. They replaced the chain, a cable and break pads in addition to the tuneup. All appears to have been done well. My only complaint is that the bike frame hadn’t been cleaned even though the tuneup advertised said everything would be cleaned. There were even greasy fingerprints on it. The staff took the bike back and cleaned it up. It looked much better after that. However, I shouldn’t have had to ask for that in my opinion. Overall, very satisfied with the work.

Staff at Freewheel Richfield are the best. I've been to a lot of shops and buy a lot of biking stuff. Freewheel Richfield is the best. Thanks, Andrew!

Friendly neighborhood shop. Wonderful employees, great selection given the size of the shop. Was a little weird that the bike racks out front are so bad

We interacted with 3-4 employees over a couple of days while getting two new bikes. Everyone was great. Thank you!

you were straight forward, to the point, no BS and no long wait to buy a bike and bring it home.

Carrying personal, fast service. Store on Penn is store to go to.

I don't really know much about bikes, and am an amature, "for enjoyment only" biker, but I was very appreciative of the one on one customer service I received from the man who helped me buy my first "real" bike! He went above and beyond, in various ways, and even helped me figure out how to collapse my back car seats so that I could take my new bike home! For a bike novice like myself, another sales person could've easily ignored me or chose not to help me in the ways in which I was helped, so that went a long way with me.

Fast and friendly service!

Great communication, good turn around time and reasonable cost of repair.

Always very friendly/helpful staff when I visit. Keeps me coming back

always takes great care of our bikes!

Came to buy an inner tube. The store had exactly what I wanted and it was a quick and easy purchase.

Great service, delivered when expected and good price! Great service!

Andrew is the best !!!! We are fortunate he is part of our bicycle community. He is a ten !!!😀

Richfield has a great staff

Good assistance for DIYers.

Staff was all extremely friendly, knowledgeable and didn’t rush us into any decisions.

Very professional friendly serivice. I exchanged my trek verve 1 for a verve 3 bike and I love it !

Super helpful, friendly and know their bike stuff.

I can always get expert advice and knowledge about various products from the employees as they are experienced cyclists and know about them first hand. It never takes long to get help. I like that the store is small

Friendly staff!

Awesome service! I’m thrilled with my new bike!

Knowledgeable people working there

Service was amazing from Byron!