Customer Testimonials

The man that was working Monday afternoon was knowledgeable and friendly. I was in and out in seconds flat. Didn't have time to impulse buy a new bike. haha

your staff is so helpful!

Excellent experience having both of our bikes serviced recently. Great staff, very helpful and knowledgeable.

It's the people--not the products and services.
Everyone is great.
Andrew is phenomenal and irreplaceable.

Had the bike that I wanted, very knowledgeable, got me fitted to a good bike without trying to upsell me on things I didn't need.

No wait! That is customer service!!!

Trek.

Super helpful and great service.

I was very pleased with my experience. Everybody is really nice and it has a real neighborhood feel to it.

Staff is always friendly and helpful. They repaired my tire on the spot and informed me of a recall on the crank set of my 29 year old bike!

I like that I got my bike serviced right away. And with the new cable I'm shifting with ease, now

Super attentive and informative staff. Buy back program on children’s bikes. High quality products. Immediate assistance from service.

Friendly staff; very knowledgeable; quick in and out

Quick turnaround and good communication

Good products. Good service Good people.

We've purchased several products there and had a quick turnaround for repairs... plus a very nice staff as well.

The service I received was very good at the Richfield location. The salesperson was helpful and knowledgeable about electric bikes. I am very happy with my experience and decision I made at Freewheel.

You’re always ready to serve and willing to try to solve my problems. Thank you!

I’ve had great help at the Minnetonka and Richfield locations.

The service department did a great job identifying that the fix was covered under warranty and took care of everything. Great service!!

Friendly help

Customer service and knowledge was great!

O don’t remember his name a tall man with nose piercing he was super helpful and kind

Great service! Knowledgeable and friendly staff. Will certainly be coming back.

Quick reasonably priced and you tell it like it is

The staff at Richfield store was super friendly and knowledgeable. I brought in a 2014 Trek bike that had been sitting in a garage for 4 years and looked awful. I knew a recall had been issued years ago but never took care of it or even knew what the recall was. The staff looked it over, found the recall and said all the bike needed was a seasonal tuneup and warranty replacement of recall part. Just $40 and a week later I had my bike back in tip top form. Thank you!

P.S. There are other bike shops closer to my current house but I specifically brought bike to Richfield store (formerly Penn Cycle) because they took care of my kids' bike issues for years when they were growing up in the neighborhood. Same great care that I remember, years later!

I came in with a question about a stationary bike seat was given great information and you had what I wanted

Very helpful staff!

Andrew and company are all very ready and happy to assist in my biking needs in terms of bike selection. They are also very happy to assist with any service needs. I have both purchased bikes and used the service area for issues and tuneups. Everything is completed in a timely manner, most of all the service work is done right the first (and only) time.

Great customer service, honest answers