Customer Testimonials

Every one that works, there is so helpful and friendly

The staff members we worked with were knowledgeable and friendly, and we received helpful responses to the questions we asked.

Absolutely fantastic customer service from Andrew. We needed a bike rake extension on relatively short order and we bought the original on Amazon because of supply chain shortages some years back. Amazon had them while others did not. But I wanted to support local this time around so did a dealer search and found your shop and saw the product was in stock. I then came into the store 10 minutes later and Andrew not only helped facilitate the purchase but more importantly I realized assembling and installing the new extension would take some doing he did all it on my behalf with a happy-to-help smile on his face. It was great. He even corrected the base rack, which I had apparently mis-installed. That's exactly the customer service experience that I appreciate and frankly have come NOT to expect. Not at Freewheel, apparently. Kudos. You've just earned a loyal customer, and my wife is in the market for a new bike so you will get that sale too. Cheers!

Good customer service and answered questions without a condescending attitude as I have experienced a couple of your other stores

We liked how Garrick was knowledgeable with the products. He did not pressure us to buying something we did not want or need. On top of that he answered all our questions.

Bought my first bike there about 50 years ago! Currently, I like the experienced help the most. So, I would refer someone there for the expert help selecting and fitting a bike. Only drawback to that location though is the small size of the building, which limits bikes and accessories on the floor.

Andrew is awesome! He clearly has years of experience diagnosing bike problems and can fix it quickly.

Trek products are great. I am very pleased with my new FX5. The folks who helped me were great.

Excellent service. I got my tits replaced while I waited.
Great staff...

I was extremely happy to find a great deal on a new Trek hybrid locally. I felt like all my questions were answered and the staff was very knowledgeable. The bike I bought was put together and ready to pick up the same day. Totally happy. I got a beautiful new Trek that rides like a dream and an happy with all the staff who helped.

Though I had to wait for a back ordered part, the shop kept me informed of status regularly. Once the part came in, they completed the work very quickly. I’m very happy with the result.

Very helpful staff

Knowledgeable employees and friendly, also service is great, after work done, minor adjustments done quickly

Great service and knowledgeable techs!

The people are all very knowledgeable and helpful.
They don’t have a wide range of products but what they offer is good quality.

The service is always very professional, efficient, and friendly. You are our "go to" shop for all things biking!

Mechanic was knowledgeable and figured out my problem right away

Very helpful and friendly service getting my bike back to 100%.

Extremely helpful and exceptionally friendly service!

You guys are always friendly and helpful. My experiences at your store have always been positive.

The price was great. Service & communication was outstanding. Excellent experience for me & I will recommend Freewheel to friends & family.

Great service and bike knowledge

Excellent service and prompt

Appeared to be good advice and work/repair.

Super friendly staff and efficient service! Let me test ride bikes before purchasing to make sure it was the right fit for me.

I came in with my old bike hoping for advice about how to make it more comfortable. I got more help and attention than I could have possibly hoped for - even before I was actively buying new grips. You were very helpful. Thank you!

knowledgable, help staff.

The srvice was good and also friendly. I do most of my business with the Freewheel in Bloomington only 1.5 mi. from home, but Richfield happened to have the color that was my first choice, already assembled and ready to go out the door. The Richfield worked well with the Bloomington store and had me set up with my new bike very quickly.

After a frustrating service experience at Hoigaards with my Domaine Trek, I walked into your store and within 3 minutes Andrew was able to diagnose the problem, program and trim my derailers. This will be my go-to bike store! He also showed me some new handlebar options to improve the fit of my bike which I intend to have installed this season.

We had a great experience at Freewheel! My daughter had outgrown her 16” Precaliber and was ready to move up to a larger bike. We saw that Freewheel had a 24” Precaliber in Aloha Green, which was her preference. I called ahead to see if it was still available, and they told me it was already built and ready to go. We drove down to check it out and were quickly greeted at the door. We explained what we were looking for, and were taken over to the section with smaller bikes. They adjusted the seat, my daughter hopped on, and it looked like a good fit. We said we would take it, and they took it in back for a once over, so adding a bottle cage and bell. The store was busy, but we were treated like the only ones there. It was great service and I will continue to go back to Freewheel! They are a great local bike shop that I’m glad to support.