Customer Testimonials

Great service, and a very quick turnaround on my repair

Friendly service and speedy professional grade mechanic. Fair price and out the door in less than 30 minutes.

Gray ship with the right merchandise too.

Great customer service from the staff.

Very nice service and he put lights for my bike.
When do I get discount? I get everything for my Bike this store.
Thanks.

Our salesperson was very helpful and attentive, and worked really hard to accommodate customers while maintaining social distancing required by the coronavirus pandemic.

Friendly knowledgeable service

The service was great, we have been here in the past. Even under the COVID-19 restrictions everyone was professional and careful. Price was reasonable and the turn around was quick. Highly recommend this location to anyone that needs assistance.

Fantastic customer service!!!

Excellent, friendly service and great selection of merchandise and location.

The Penn location is the go-to place for service and general questions. Andrew is especially informative. Been going there for years.....

Very knowledgeable, friendly, and helpful

Loved Tom’s approach, listened to what I wanted, didn’t try to push me into “more bike” than I needed or wanted

Love my new bike, well made, smooth

Appreciate steps they are taking to be as safe as possible with Covid 19 a reality

Stopped to say thanks but shop was very busy. Will try again

Very helpful during this social distancing period. Shipping to home and maintaining distancing at the store. Much appreciated!

Helpful staff that is willing to spend as much time with you as needed.

friendly service, quick response.

Trustworthy expertise. Great people.

You have an extremely helpful and nice staff that takes time to explain things without a condescending attitude.

Friendly, helpful & timely.

Needed a new peddle tech actually fixed my bike while it was still on the bike rack.

Excellent job

I got great servicing of my bicycle at a great price and with excellent handling of things given distancing.

Great patient staff to work with while purchasing both my bike and bike rack!

Personal service and product I wanted

I love the service team. They do a thorough job on everything and usually have a quick turnaround.

I just bought a beautiful Trek Crossover at your Richfield location. I appreciated my conversations with 4 different employees over a 2 month period as I considered my purchase. Once I finished the purchase of my bike I was able to find almost all of the accessories I wanted. I'll continue to buy bike products through freewheel and I will bring others.

Prompt and fair price

Availability of product. Very friendly and helpful staff. Andrew very knowledgeable on what type of bicycle fit for my type of city riding.

Helped explain everything. Discussed pros and cons of each bike very truthfully

Excellent.

Good selection, professional employees, reasonable prices. Had an appt to have my daughters bike repaired. Was done same day. All during quarantine.

Excellent customer service and assistance in helping find the right bike and fit.

Excellent service, friendly staff and quick turnaround!