Customer Testimonials

Great products and super helpful staff!

Great prices, excellent service. Really appreciate the curbside pickup and the obvious concern by the employee to maintain as far as distance as possible when handing part pickup .

Service rep (Ben?) was great! Got me all the gear I needed and spent time listening to what my goals were in order to help me get lined up with the right bike for me. Very happy with the purchase, room it out for a ride immediately after getting home.

Knowledgeable great service!

Prompt Courteous service

Tom was FANTASTIC! Very responsive to my call in request (while other locations were not at all)...very helpful and personable during my visit to the store. I already have recommended (3) people to Tom and I will drive past 2 other Freewheel stores to make all future purchases from Richfield.

I called ahead and the staff were nice enough to tag an set assign a bike for my son that I had been looking three weeks for. Pickup went smooth.

Personal service and very thorough to make sure my new bike was all set up correctly

Fast and convenient

Tom was extremely helpful and knowledgeable. He made me feel very comfortable and understand what I was looking for and what value I was getting.

You’re honest, you’re quick, you give helpful recommendations, and I trust your work. Thanks for taking care of my bikes.

You guys do stellar work. I only go to your shop for anything bike related. You know your bikes and no gimmicky nonsense. Thanks for being true to yourselves.

Wide choices for bike parts and accessories and the staffs are very friendly.

Good variety of good products

Very happy with the ease of shopping online, the staff pick-up process and the wide variety of products you carry.

Excellent service from Tom and Jamie. Bought 2 bikes and love them both!

Tom, was truely passionate about biking! And his passion and love for rhe sport shown through and was contagious!
The knowledge offered was low pressure and high value! I would recommend people to your company!

Staff (Jh2) helpfull and honest.

The staff was excellent!

Good bikes at good prices.

The customer service was absolutely fantastic. Tom Lais helped me choose the perfect Trek Mountain Bike for my venturing into trail riding. Love this place!

Friendly service, clear explanations of differences between bikes, ease of shopping

The staff is very knowledgeable and the service is top notch. Plus, they have an excellent line up of products. It's great to have such a good store in the area.

Very help. Ordered a bike online for pickup. It was ready when we arrived. They quickly added a kickstand and water bottle cage we purchased as well as adjusted the seat to the proper height.

Great selection of Trek products. Knowledgeable and friendly staff. No pressure. The test drive clinched the sale.

Very friendly

super-friendly and patient staff!

I ordered some items on-line and drove to pick them up. It was an easy process and I never had to go into the store.

Very covid 19 safe. Staff kept safety foremost while providing support and a friendly atmosphere. I needed an analysis of my bike and a helmet, bell & mirror and felt very secure and confident with their suggestions. I highly recommend them 👍

Very friendly, very honest, very fast with the service.