Customer Testimonials

I like that the staff is very knowledgeable about the products. I like that you at not a big box sporting goods store.

I required a simple repair and he just did it right there on the spot.

Excellent.

Professional and thorough

Right there for me, and knowledgable.

The staff was helpful and explained thoroughly the process of our needed repairs and the approximate worth of our bikes.

Very patient and helpful.

I prefer to shop local businesses. Seeing that I live 8 blocks away, why not.

Great customer service!

Done quickly and great job!

You have a group of great professionals. The products I have today, helped me improve in my cycling skills and enjoyment. I'm very thankful and grateful for have received the help of Tony and Tim. Both amazing professionals. Took the time to explained to me with details all the questions I had.

Knowledgeable friendly sales people.

Andrew was very helpful. Answered my questions. Didn’t pressure for the purchase. Provided useful tips and information for a new mountain biker.

Very helpfull personnel,

Staff are friendly. I always can find what I need.

Nice selection, good service

I like that the service guy was working the sales floor.

The staff was friendly, and they seem to be taking Covid safety precautions, which I appreciate. They ended up not calling me to give a final price/final rundown of what they'd be doing to tune up my bike before they completed the job, so I was surprised when they called to tell me it was finished. When I mentioned my surprise, the employee was apologetic, explained that they're working on their processes, and he gave me a discount on the parts. He offered this without being asked and without me first getting upset, so I greatly appreciated his reaction to the situation. It's a large part of why I'd feel comfortable and happy to go back.

Very knowledgeable and patient with endless questions.

Your staff was amazing! Helpful, friendly! We will recommend to everyone!

I've shopped at this location many times, and have never had less than excellent service here. Their prices are reasonable and they take take great care if their customers.

Everything

Brought in an old 10 speed bike that needed some TLC. Your staff was very courteous and helpful. Told me bike would be ready in a couple of days. Was very surprised when I received a call about an hour and a half later saying the bike was ready. Awesome job Freewheel!!
Thanks again,
Name removed

Staff were very friendly and knowledgeable

Great experience. Very knowledgeable and helpful, my son found the perfect bike.

From the moment I walked Up, everyone was very helpful and friendly!!
Everything I needed was available!

Loved the online purchase/curbside pick up!!

Service was top quality! Bike rides like new, service members I talked to were knowledgeable and helpful. Couldn't ask for better. Thanks!

The selection was the best I have seen and I was treated the best I have ever had with an extremely knowledgeable sales associate. Respectful and able to explain everything from accessories to best fitting helmet.

I like that I can do business face-to-face (even now) with a local company with knowledgeable, courteous, efficient, professional staff.