Customer Testimonials

Loved Tom’s approach, listened to what I wanted, didn’t try to push me into “more bike” than I needed or wanted

Love my new bike, well made, smooth

Appreciate steps they are taking to be as safe as possible with Covid 19 a reality

Stopped to say thanks but shop was very busy. Will try again

Very helpful during this social distancing period. Shipping to home and maintaining distancing at the store. Much appreciated!

Helpful staff that is willing to spend as much time with you as needed.

friendly service, quick response.

Trustworthy expertise. Great people.

You have an extremely helpful and nice staff that takes time to explain things without a condescending attitude.

Friendly, helpful & timely.

Needed a new peddle tech actually fixed my bike while it was still on the bike rack.

Excellent job

I got great servicing of my bicycle at a great price and with excellent handling of things given distancing.

Great patient staff to work with while purchasing both my bike and bike rack!

Personal service and product I wanted

I love the service team. They do a thorough job on everything and usually have a quick turnaround.

I just bought a beautiful Trek Crossover at your Richfield location. I appreciated my conversations with 4 different employees over a 2 month period as I considered my purchase. Once I finished the purchase of my bike I was able to find almost all of the accessories I wanted. I'll continue to buy bike products through freewheel and I will bring others.

Prompt and fair price

Availability of product. Very friendly and helpful staff. Andrew very knowledgeable on what type of bicycle fit for my type of city riding.

Helped explain everything. Discussed pros and cons of each bike very truthfully

Excellent.

Good selection, professional employees, reasonable prices. Had an appt to have my daughters bike repaired. Was done same day. All during quarantine.

Excellent customer service and assistance in helping find the right bike and fit.

Excellent service, friendly staff and quick turnaround!

Great service!

Excellent service!!

Love the same day help when you’re able to get it done quickly!

You were very fast fixing my bike for spring riding! I’ve also bought gear from you in the past and was very happy with the product and price.

Realistic repair quotes. Quick turn time.

Great selection (generally), knowledgeable staff, terrific products. I've bought 3 bikes from Freewheel (formally Penn Cycle) and have been buying parts for various projects for almost 50 years from the original store on Penn avenue. I've got nothing but good things to say about Freewheel and kind memories of working on bikes when I was a Richfield kid. I can recommend them without hesitation, and will without doubt be back. Probably soon!

Great service and tune-up.

The staff at Freewheel off of Penn Ave are always super knowledgeable, friendly and helpful.

Products are first-rate. If they don't have something you want they get it. Service is fast and always well some. The staff at the Richfield store is very helpful, goes the extra mile and makes you feel welcome.

Prompt professional knowledgeable service.

Great associates to deal with...we have made 3 purchases in the last year that have all been great