Customer Testimonials

They were so nice, knowledgeable and helpful! They were super busy, but still took the time with us and helped us find the perfect bike!

The employees are technically savvy, ask good questions to determine what your need is, and make good recommendations.

Great products, but more importantly, outstanding service. Especially during COVID-19.

Tom was great to work with. Very helpful!

Outstanding sales staff and products!

The staff at your store was exceedingly helpful in helping us find bikes that were the perfect fit for the kids. I love the wide variety you had to choose from, even when it’s hard to keep stocked. I appreciate the no pressure approach as well as all the precautions for ensuring everyone is safe during this COVID era. I have already referred you to several friends (including one who then bought a bike at your EP store since that was closer)..thank you for being outstanding!!

Andrew was great in service

Super duper helpful customer service!!

I like the lead mechanic at the Richfield location. Nice guy, super knowledgeable.

I purchased this bike on line. The process was easy, and the communication between myself and the service desk was seamless. Thank you for helping to make my grandson's birthday a memorable day.

Andrew is a marvel. He is THE BEST.

My wife dropped off her timberjack for a honkin’ brake, everyone was super friendly and communicative. The mechanic Aaron that worked on it was awesome and went out of his way to both get the bike done fast and right for what was kind of a weird issue (Incentivize that employee!!). When I got there to pick it up I expected the bill to be double what it was. Overall fantastic experience. Thanks for keeping our wheels in the dirt!!!

Great

knowledgeable service

Outstanding service. Replaced the broken axle on the front tire of my bike on the spot within a matter of minutes.

Good Explanation about the bike. Friendly staff.

Very knowledgeable and helpful staff

Andrew is the best. Great service always.

You were able to order the part I needed in a timely manner and sent me an e-mail as soon as it arrived. You gave me good advice about the installation of my part. Your service people were courteous, knowledgeable and helpful. Thank you. Ollie

Trek Dealer. I have a Trek Bike. The bike shop is less than a mile from my apartment. How lucky can a Trek Bike owner be! That's made life easier for me.

Your products are very high quality. Your service is excellent.

I finally got a problem fixed that I have had for a couple of years. Easy to interact with staff. Mechanic who fixed my bike had me ride it and had suggestions on comfort and saddle position. Very helpful staff at checkout.

Service

I have always liked the shop in Minneapolis. My wife and I happened to be going by the Richfield store and stopped in. Ben helped us out and we both have new bikes we love. You have a very good employee in Ben.

Friendly and knowledgeable

I've been a customer of Freewheel Bike for a number of years, usually at their Greenway location in Minneapolis. I'm glad that there is one in Richfield, closer to where I live. Always great service and knowledgeable technicians.

If you don't have it in store, you are able to get it shipped to the store quickly at no cost. And I know I can easily return it if it doesn't work for me. Always friendly people at the Richfield store. I'm happy you kept this location open. A true neighborhood bike shop. And I appreciate the effort to protect customers and employees in this COVID-19 pandemic.

Always super helpful and they actual try to find ways to save you money. I NEVER feel ripped off, quite the opposite. This is so refreshing for a business of any kind. They have creates a lifelong customer here.

They help was very knowledgeable and they fixed the problem right away when I was expecting to have to come back.

Friendly service and expert advice. Love the Trek brand as I rode a Trek Mountain and Road bike and am very happy with both the bikes and service