Customer Testimonials

Everything!

We we’re looking for a bike for our five year old high energy boy, we went to various stores and didn’t feel the same treatment and attention. So we came back. Personally, I’m the kind of customer that don’t like being followed around but in this situation we needed help figuring out size and adaptability for our kid’s first bike. The staff that welcomed us two days in a row were there to provide that kind of service, they allowed time for us to look at the bike and didn’t push us to make the purchase. Thank you for all the work you do and also for keeping strong safety guidelines during the pandemic.

Good, reasonably priced products.
Well managed shop in the pandemic.
Knowledgeable and attentive staff.

I went for a nice long (for me) ride with my new bike yesterday. I really enjoyed it and feel great.

Very professional, convenient, and friendly.

Great service.

I purchased a Trek Verve 3+ in June, and it has been life changing! I LOVE it !! I want to ride all the time now. I just brought my bike in for it's first "tune up/ check" and I was very impressed with the service I got. During these "Covid" changes for businesses, Freewheel is handling things Very well! I felt safe but also very well treated.

Friendly and knowledgeable staff. I just wish you carried BMX parts!

Great!

Great prices. helpful staff! Your store takes social distancing seriously, we appreciate that!

Tim Anderson was absolutely excellent. He provided exceptional services and I would highly recommend him I will always return because of his professionalism and dedicated service.

Great customer service, family friendly, and excellent product selection

Friendly staff

Very informative and helpful

I like that you have bikes for recreational riders and a non-intimidating atmosphere.

always have had great customer service , in past as Penn Cycle, and now as Freewheel..
Very helpful and knowledgeable staff

Freewheel is a great group of shops and I have been a customer for a long time. Great knowledge, great service, and maybe nitro cold press again at Midway someday, all good!

Great tune ups for bikes!

I needed help getting my bike in and out of my car. For both, the employee was most willing to help me. No hesitation.

I was impressed. The cost of the service was less than I'd anticipated. You covid protocols were solid too. We will be back.

Great customer service when I needed a new tire on my bike.

Knowledgable staff and lots of bikes and accessories.

Friendly

Quick service

Friendly staff

Good job following virus safety procedures. Excellent sales services.

We like the bikes. the service was top-of-the-line. By all the employees, but especially Tom.

Friendly and informative.

You stand by your products. I have needed unexpected adjustments on my new Trek bike, which you have cheerfully done at no charge, patiently explaining what is going on. Great customer service!

Helpful information and individualized attention.

Excellent and very knowledgeable service