Customer Testimonials
High quality customer service. Attentive, knowledgeable, responsive, friendly, fast.
the Technicians were very helpful and assisted me in making the repair and maintenance decisions on my bike. Service was timely.
All my questions were answered and I felt I was given all of the information I needed to make an intelligent purpose.
Great customer service
They are good
Each time I've been there as a customer they were courteous and straight to the point
very professional service
Friendly helpful sales people
Mike did a great job in getting my bike repaired and back on the road in short order. Called to provide updates and verify how I wanted to proceed with different options.
I always appreciate your sales and service people.
Staff are very responsive and knowledgeable to needs when calling or entering the Woodbury store.
We came in to look for a mountain bike for my 11 year old grandson. The Trek Marlin 5 was recommended ... my grandson is really happy and same am I. Thank you!
Good selection of Bontrager and non-Bontrager products for functionality and price points. Staff are helpful (without being pushy) on determining the pros and cons of a product with respect to a customer's needs. Timely follow-ups on questions.
Brendan was very knowledgeable and patient , and I liked the way he related to my 11 year old grandson. I purchase my Trek at Freewheel in Woodbury a year ago.
My grandson LOVES his new Trek birthday present!!
Prompt and reliable service.
I love my new townie bike. Rode 20 miles yesterday. Thank you so much for getting it to me so I still have time to ride this fall.
Troy provided very effective service for my road bike. Thank you so much!
Great Company, Service is outstanding - each employee is very knowledgeable in every aspect of what it takes to get you on to the most comfortable bike.
Tech was friendly and knowledgeable
They took the time to do a thorough and careful setup so the bike was 100% ready and adjusted to my wife. The had good help with accessories and answered way more questions than should be expected.
They took the time to do it right - with no pressure.
Happy with the service
Knowledgeable staff, friendly, open about what would be available and when. Made me feel comfortable and good at explaining pros/cons of different bikes and components.
Free wheel is great! Brian Miller is the best!
Very attentive staff & very pilite
It is nice to be attended fast and friendly.
Quick turn around time to pick up bike after ordering. I've been trying to find this particular bike since April-May. Freewheel communication was excellent service. So excited.
Helpful & friendly, thanks.
Friendly and quick service - thanks!
Great staff, I feel like they really listened to me. I was in fora bike repair, and the bike runs great, now that the repair has been made! Great job to the guys in the shop.
Very friendly and helpful staff. Great bike selection and fair prices.