Customer Testimonials
Knowledgeable friendly staff. Patient with this old guy. They go the whole 9 yards to keep me coming back.
Friendly service. Willing to do what it takes to get the job done.
Energetic and helpful employees.
Freewheel helped ensure I was 100% satisfied. That included returning an item that they could have refused (I had thrown away the box). They are always friendly, knowledgeable, and wanting me to get full enjoyment from cycling. I highly recommend Freewheel.
Very helpful in selecting cycling shoes that meet my needs.
Great service and products, always!
Excellent product knowledge and service quality
Knowledgeable and fy
Great group of people all through the process
The staff was very helpful and knowledgeable. I was looking for 45NRTH studded tires. The 45NRTH website said the Woodbury store had them in stock. This is typically not the Freewheel store I go to. They mounted the tires and contacted me in exactly the time they promised. They contacted me via text message. All is good! Take Care!
The friendly atmosphere. The tips the mechanics gave. The sales person asking the mechanic that I ordered a 28-32 tube but ordered at 35 tire and should a larger tube be used, and the mechanic suggested yes and explained the reasoning for that. I was asked if I wanted the old tube and studded tire back, and I said no, asking if they had a recycling area. The mechanics suggested I take the tire, and use the studs from the old tire to replace lost studs in the new tire.
My experience was with a phone order out of town. I appreciated Brian's willingness to help me with a preorder deposit, answer my questions without making me feel rushed, and their quick response once the item arrived.
From my first phone call ordering my new tires to them strapping my bike on my bike rack after completing the work I was treated with top notch customer service.
Knowledgeable.......personal
Brian, Troy, Paul and all the guys are so friendly & knowledgeable. I'm a woman in my late 50's who is new to biking and they have been wonderful to work with. I'm a small business owner so I love to give my business to local shops in my neighborhood and because of your great staff, I will never go anywhere else....even if I could find a lower price.
Good selection, knowledgeable people, Fanatics club discounts.
prompt, reasonable. Able to fix difficult situations in a couple of instances.
The staff and service is awesome!
The team of Woodbury did a great job packing a 57 year old schwi nn varsity, bike with dry rotted tires, and in poor shape.
They displayed care and concern with this task without ever meeting me.
When this bike came to me in Chicago I was quite impressed with their efforts genuine care and pride for basicly a project bike.
so then,
thank you very much!
Name removed in chicago
The guys at Woodbury have a great attitude, and very helpful, every time I stop.
Great energy and attitude from Paul and Tony!
Youi've had what I'm looking fo.r when others habn't
Nice bike shop with good Trek & Bontranger bikes & gear
Allison reached out within minutes of placing an online order to confirm the order and offer extended services and benefits of the Freewheel fanatics.
great products and good guys in the shop-Mike Brian and Corey
I worked with Brian at the Woodbury store and had a great experience. He was very pleasant to work with and professional throughout the transaction. He was knowledgeable about the bike and accessories. Would definitely recommend this store to others looking for recreational bikes and outdoor gear.
friendly. done on time. excellent advice.
Thank you for the quick inspection of my bike, and for doing the repair while I was in the store. I was riding later that day. You guys are great!
I put an excellent review on yelp!
I came into the store looking to buy studded tires. I wasn’t going to buy the most expensive tires in the store but I ended up buying the most expensive tires and I’m super Duper happy! I was even riding my bike no handed with snow covered roads and trails! Brian, Mike and the other bike technician was super helpful!
Great service, great knowledge!