Customer Testimonials
Mike and the crew are the best! Just told a fellow rider to go get studded tires and have them take care of you! Thanks
I’ve bought all my bikes there and do all of my maintenance there. The people there are super knowledgeable and friendly.
Staff was knowledgable and kind.
Service was done right away without an appointment and at a reasonable price.
Customer service. Mike from Woodbury is my go to bike guy.
Freewheel has great employees—knowledgeable, helpful, and friendly.
Good product selection. People are always ready to go the extra mile to help you.
I had a great experience in the store. The staff was knowledgeable and got me set up with the components and information I needed. Thank you for the excellent service!
Personal attention
Quick turn around time.
Great customer service.
Fair pricing.
Online ordering and in store pickup is slick and easy to use.
I was looking for some tires I saw online and went the store , the were not in stock. The sales clerk looked up and found the tires at another location and had them transferred so I could see them and I ended up buying them. Super easy great service. Thanks
The 3 or 4 employees I talked to and worked with were so helpful discussing options, fitting and selecting a new bike for my daughter. I never felt like they were a gear heads talking over my head or talking down to me or bored talking kids bikes. They Were just no nonsense down to earth good folks happy to talk bikes at any level for anyone. Now that my daughter is old enough we are getting back into mountain biking and I have certainly found the shop where my family will be going for all our gear and service in the future.
My first experience with this shop. I live in Nevada and ordered an Orbea Oiz MTB. I chose them as I couldn't find a 2021 model in any other shop or online. While I was initially a bit leery to order such an expense bike from a shop that I don't know I had a great experience. Before completing the purchase I had several detailed and very helpful conversation with the team via phone and chat - exceptional customer service and very friendly staff. Since I was about to leave town for a few days they made sure that they shipped the bike almost immediately so that I received it right before I left. Bike arrived in perfect condition an is exactly as described. Great experience - I highly recommend this shop!
Very friendly and knowledgeable. Great service!
very helpful staff
Mike was friendly, knowledgeable and helpful. He was honest about what products I needed for my level of biking as opposed to up selling me on things I don’t quite yet need. I also liked that social distancing was practiced not just preached. And everyone was masked up. Great experience. Happy to be living less than a mile from this shop.
Everything. Great bike shop.
Brian, Mike and Troy are the best! Very experienced crew that can help with any situation!!
Friendly, helpful service and advice!
I really like the kind and knowledgeable staff. I always get good advice and I’m always happy when I leave. Thanks, guys!
Knowledgeable friendly people work here
You had the gear i needed in stock
We are so glad that Freewheel had the bike rack we were looking for!
When so many stores we’ve visited throughout our midwest travels are so low on stock, we were happy to find the quality 2” Kuat rack available.
Thank you
Great people who work there.
I absolutely love the service at freewheel, they are super friendly and got my stumpjumper tuned back up in a matter of minutes. I'll definitely be back when needed. Thanks guys!!
Friendly and helpful staff; fast response to emails, and everything I needed was in stock. This was one of the best online experiences I have had!
Live the fanatics discount.
Also appreciate the normally quick turnaround for bike service.
Woodbury store also has above average inventory thru this pandemic shortage.
Freewheel Bike always has the parts I need in stock and provides courteous and professional technical assistance.
Mike in the service department is awesome! Very knowledgeable and helpful. Also, you are one of few bike shops with parts in stock right now.