Customer Testimonials
The staff at the Woodbury location is extremely approachable, knowledgeable and always helpful!
Awesome timely service
Great service
Friendly, helpful and quick service.
Prompt
Reasonable
Effective
Friendly
Love local bike shops.
Always friendly and flexible!
Great customer service! Bike was done a week sooner than expected. Came back to me cleaner than expected. Can tell these guys are passionate about bikes and really care!!
Helpful people no inventory but helpful people
Quick service. Fanatics program. Solid mechanics.
Good quality
Great customer service
Someone in the repair department was able to look at my bike and fix the problem on the spot while I waited. A different bike shop I had called told me it would be a week or two.
Excellent customer service!
Friendly staff, very helpful. Mike even helped us secure our bikes to our rack before we left!
Store is set up well and staff has always been friendly. The person who helped me this visit helped but wasn’t actually knowledgeable about the bike “computers” I was purchasing.
I received prompt friendly service when I brought in a couple of tires to be replaced.
The amount of time that was spent with me to answer my questions was fantastic!
The like the ease of riding the bike.
The sales rep was fun to deal with and answered all my crazy questions.
The service was top notch. I brought three bikes for repair, Mike checked them all out thoroughly and I knew what the prognosis was and the potential cost before walking out the door. He was very knowledgeable, helpful, and even helped do a quick fix on a fourth bike for free so I could sell it!
I brought my bike in for service mid-ride on a beautiful day and was treated as if I were the only customer for the day - immediate service. Not only was the tire/tube issue resolved, but a couple other minor problems were noted on my bike and dealt with at the same time: a chain with two too many links was shortened and my front deraileur adjusted. The entire time the bike repairman was working on my bike he kept in conversation with both my husband and I as we normally do our own bike maintenance. Learned plenty in the short while we were there.
In addition, the cost of the repair seemed very reasonable.
We left the shop and continued to enjoy the day on the bike - could not have been happier with the service at Freewheel.
I enjoyed the consultative approach that focused on helping me make an informed decision. It was very evident that the goal of the gentleman that assisted my wife and I was to ensure that we identified what our requirements were to achieve our comfort and satisfaction with our bikes.
He was committed in finding the right fit for our goals and provided suggestions and recommendations that were what he believed was the right solution, even when other items would deliver a larger sale.
We are extremely happy with our purchases and will return and recommend often!
Promptly readied the bike. Very knowledgeable. Nice shop!
Service team is very professional and fun to work with.
Staff is always friendly and professional. Never to busy to help customers. Great products too!
Good products, employee knowledge, and good sales
You guy’s in Woodbury, MN. are awesome. They are very friendly, helpful and knowledgeable in what they do. I’ve already recommended them to a neighbor and at work as well as on Strava.
The guys at Woodbury really know the product and what they're doing. Also, great helping you understand.
Guys were super helpful and gave my bike a super tuneup...They worked magic and at a low price
I had nothing but good service
I brought in my wheel, thinking I needed a whole new tube due to a busted valve. They were honest that it was a much easier, smaller, and cheaper fix, saving me money! They also answered questions about my son's bike and notified me of the free estimate they could do for us. Great customer service!