Customer Testimonials
Dealt with repair staff only. Found them knowledgeable, thorough and courteous.
Very customer service oriented.
Always a pleasure doing business with you.
Thanks!
Great hands on services from the techs!
The expertise and friendliness of the staff.
Loved the bike so far and the customer service was fantastic.
The staff was very helpful with our purchase.
Employees were insanely helpful and friendly. TUBE GUY.
knowledgeable staff that was very helpful. Quick turnaround timebon service which was a nice surprise.
Great service, great people, always willing to help.
Great service, knowledgeable employees. Haven’t purchased a new bike in quite awhile, feel confident we came to the right place!
Knowledgeable
Guys were super helpful in selecting a bike, rack , lights... Lot of people needed help and they took the time with each person to find the best bike solution for them. Bike is great.
Great selection. Friendly associates
Staff is very helpful and patient
Selection, knowledge and customer service.
They fit me in on short notice and fixed a bent derailleur hanger on the spot so I could get rolling again.
Friendly and accommodating mechanics on hand
The professionalism of the staff including service technician. Very personable and knowledgeable. Terrific maintenance shop and store.
Very patient staff as we tried several different bikes. They were able to answer our questions and were not explain the differences between models. No pressure in pushing us towards a certain model, let us decide what was best for our needs and budget.
I bought my Trek bike at the Woodbury store last Fall. I’ve done business with NOW and Erik’s and Freewheel is clearly head and shoulders above them in every aspect. The service department is amazing and friendly. I’ve stopped in unannounced with a few minor issues and they drop what they are doing to help me. You have a customer for life and your business model is outstanding.
I like all the sales personnel. Everyone gives a positive vibe for biking. The have conversation rather than sales pitches. One of my favorite hang outs.
Product knowledge and service
Very friendly and helpful staff!
Very helpful and friendly staff.
Knowledgeable, courteous, and helpful staff. Suggestions, but not pushing for anything other than good and safe ride.
Good selection and friendly service
Friendly knowledgeable service.
Mike has always been great to work with - thanks for the help getting my ride set to go for the season!
Pleasant and knowledgable staff. Good product options for what I was looking for, and helpful input from Paul, the salesperson, helped me make the right choice.
Expert service and friendly staff.