Customer Testimonials
The customer service was incredible - helpful, resourceful, knowledgeable, and willing to take time to find what I needed
We've purchased 2 bikes and accessories through Freewheel now (one Eagan and one at Woodbury) and both were great experiences!
Great technicians
Prompt and knowledgeable service and a wide selection of parts, products and accessories.
there are good products for the bike.
I bought a new bike from amazon. Upon it's arrival, it was 85% put together. I needed to assemble the front tire, and the handlebars. I then tried to ride the bike, but the gear changing was not working properly. I tried calling bike repair shops to get it looked at and possibly fixed. I called Erik's first, and they stated they could look at it in about 2 - 3 months. I then called Bicycle Medic, and they said it would be 2-3 weeks, but suggested I try Freewheel bike. That is how I came to select your business. When I called, The rep stated I could bring it in now, since it was a simple derailleur adjustment. Upon bringing it in, the tech took it in the work area and fixed my problem. It took only about 15 minutes. Since it was repaired so quickly, I decided to purchase some gloves, a saddle bag, a water bottle and a bottle basket. I will recommend Freewheel Bike to anybody that is looking for a recommendation, as your service is excellent.
Freewheel has a great selection of products to accommodate the various riders and bicycles that abound
Prompt service and good quality products!
I love this place. The service is great, attention to detail and understating of a person who does not have the "strength" to do routine tasks anymore for various reasons. The timeliness is good
Name removed
Everything
Sales guy was really nice. You guys are always awesome. And the kids bikes are so much better than box stores. We have learned our lesson with our kids, do not cheap out on kids bikes.
The staff were very friendly. I havent received my bike back yet...otherwise my rating would be a 10.
Excellent customer service,
Able to repair my walk in tube replacement in a timely manner.
Employees were very friendly and helpful.
They know my name.
Very nicely done...3rd bike that needed a tune-up in the last year. You guys are great. Thanks so much.
Very good customer service, was clearly explained the pros and cons of diff models. Easy order and pickup options.
Individual personalized service. Great explanation of products and repair options. Great selection
Mostly friendly and helpful staff while setting up my new bike. Customer desk staff was helpful as was the lead mechanic in answering questions and getting my bike out the door.
Good service
Great customer service!
Brian was excellent. 10/10 would purchase a bike here again.
Everyone there is extremely helpful, no matter how big or small the issue.
Wish that I had gotten the sales persons name but he went the distance helping me to find a comfortable helmet for my large head. Very personable individual who made the shopping experience enjoyable.
Troy did a great job, make sure his boss gets this note!
nice layout - easy to locate items of interest and browse
The bike fits me well. Such a comfortable ride
Good service.
Top quality items
I was frustrated that my return was less than I had paid, because the taxes in Bloomington are different than woodbury. I understand why, but other companies are able to do returns for the full amount despite tax differences in purchase and return locations.
Awesome Service!