Customer Testimonials
Always so impressed with your customer service, knowledge, workmanship and timeliness! Thank you for another great experience.
Kind, helpful, quick
Prompt knowledgeable service. Great attitudes and they are all about bikes.
Anticipated that a routine check up service would put my bike in line with other customers. BUT.. from the initial inspection, the predicted time and cost were both accurate. Have always
been dealt with in a friendly and professional manner. Recommend this shop to everyone.
Thanks.
The tech who helped me was prompt, efficent, knowledgeable, and gave me good advice on how best to maintain my bike going forward.
Quick turn by the mechanics on multiple installs
Great service. Quickly fixed a flat on my daughter's bike.
Mike is awesome!! He always takes good care of me and my bikes and gets them ready for whatever race I have coming up.
Prompt and fast service, very knowledgeable
Really nice, educated and enthusiastic staff. Good inventory.
Freewheel knows what they are doing and gave a timeline on service completion that was accurate and timely.
They have very good products and very helpful staff. They’re always so willing to help and are very knowledgeable about everything that they have in the store including service. I would highly recommend this location over other bike shops in the area
Amazing customer service! Friendly and knowledgeable!
We rolled in at 630 on a Friday night we were able to pick out a bike and all the accessories and walk out with the bike we needed. The person who helped us was very nice and answered all my questions. I didn't have any knowledge about mountain biking just a kid who is very excited to get going and learn as much as she can. I can't say enough good things about our experience with this store. This is our third major bike purchase from this store.
Quality items
Chris was great to work with
Staff is knowledgeable and friendly.
Great staff!
Friendly and helpful
Got the correct bike ordered quickly, and it showed up in just a few days.
Thanks Brian.
When I went to pick it up, Mike gave it the once over and put some pedals on in no time at all.
knowledgeable bike technicians.
Always great service for people who know bikes.
Just needed a new tire and inner tubes but service was great!
Have all the products I'm interested in, super knowledgeable and helpful staff.
I purchased a new Trek Verve (bright Red) from Chris at the Woodbury Store. Chris and the other staff that I encountered were knowledgeable and helpful. There were a few glitches with a bum battery but a new one was ordered and installed within a week.
I am loving my new EV bike!
Very friendly staff including on the phone. When checking my new bike over and putting the accessories, he went over things with me. The salesman made me want to upgrade with the knowledge he had with the difference between the two. I'm so happy with my new bike!!
Diane Cohoes
Knowledgeable, friendly sales staff.
LOVE the service and advice. I am now a member of the 'club' and have spent $300 on stuff.
We've always had great service at the Woodbury store! We're 30 minutes away and very often someone has been able to fix or replace what we needed while we wait so we don't have to drive back. Have definitely recommended your store to others!
Great customer service