Customer Testimonials
Local. Not a superstore. Friendly and not pushy
Just a great experience. Everyone is friendly and helpful. Mike installed a new chain for me in about 15 and let me know how I can extend the life of my drive train.
15 minutes before closing time, I went into the Woodbury shop with a broken rear derailleur cable. The technician was able to fix it on the spot. I thought that was great, certainly much better than my expectations!
Always impressed with the team at the Woodbury location. Helpful and knowledgeable. Additionally, the mechanics are great to work with and fix bikes right the first time!
I enjoyed the variety of products available in store. The staff was also extremely helpful. I'm looking forward to coming back for future shopping needs.
The service was great and all of my questions were answered. They called when something we wanted was out of stock, so we could pick something else. They had great sales prices.
The staff was very helpful and knowledgeable.
Friendly, knowledgeable, helpful
Prompt special ordering, quickly shipped, no lost trail time!
The service at the woodbury store is outstanding. Back on the road.
Generally fast turnaround on services.
The customer service people were very responsive to my questions.
Excellent service- friendly, competent, fast
Very thorough and knowledgeable. Got my Orca all set up for the Texas Stampede 200 mile. 5th overall and first in my age group. Bike preformed very well.
Great, caring service by the team in Woodbury.
Staff is very knowledgeable and excited to help you. Prices for products are fair and reasonable.
Professional assembly!
Knowledgeable staff
Mike and the Freewheel bike service department are incredible. All parts and labor costs are clearly articulated ahead of time. The team does not pressure you to replace chains and brake pads sooner than necessary - they help you understand how much life remains and they let you decide. 48 hour turnaround in the spring was impressive. Mike even straightened a dent in my shiny aluminum front fender free of charge. That was a nice touch.
Great work on my bike by Mike
My new cycle purchase from Freewheel was an enjoyable one. Besides finding the exact model I had researched, I also found it for the best for the price. The delivery experience was great and I can’t wait to take advantage of the new bike service perks. In today’s world of poor customer experience, this was a pleasant surprise.
Good advice , very helpful
Highly knowledgeable staff. Effective service. Very accurate info.
Knowledgeable friendly staff
Always great service and friendly people!
Great service, fast turn around. Good advice.
Really helped my issue with sizing on a Bontrager Specter Wavecel helmet after it was too small!
Great staff, great selection of bikes and accessories
Every time I go to Freewheel I have a great experience! The people are very knowledgeable and always willing to help with whatever I need.
Amazing staff. Knowledge, and skill excel.