Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   September 24, 2025 — Rated 10 out of 10 by K.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I’ve had a long, dependable history of purchases & have generally found my buying experience to be efficient & fair. I’ve been very pleased with my last two transactions which have been with John Berry.

Report a concern   September 24, 2025 — Rated 10 out of 10 by Mike Gee Don Franklin Burkesville Service Department
What do you like about our products and services?

I liked that I could call and get someone who knew my situation. No matter who answered the phone they knew about my car and the details.

The key drop and allowing us to leave the car for the duration of the time it took to get the part and fix it was a great thing. The key drop was also great allowing us to bring the car the night before and didn’t have to miss work.

Thanks for providing great quick service e.

Report a concern   September 24, 2025 — Rated 10 out of 10 by A.J. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Service department is professional and does a great job communicating with customers.

Report a concern   September 24, 2025 — Rated 9 out of 10 by M.S. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Good service and called before proceeding with repairs

Report a concern   September 24, 2025 — Rated 10 out of 10 by P.T. Don Franklin Monticello Service
What do you like about our products and services?

They get me in and out

Report a concern   September 24, 2025 — Rated 10 out of 10 by Shawn Callicoat Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Fast process.. good service!

Report a concern   September 24, 2025 — Rated 10 out of 10 by Shawn Callicoat Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Yall made the process super easy and fast!

Report a concern   September 24, 2025 — Rated 10 out of 10 by Woody Hill Don Franklin Russell Springs Service
What do you like about our products and services?

Reliable and prompt service.

Report a concern   September 24, 2025 — Rated 10 out of 10 by A.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Everyone is nice and very friendly!

Report a concern   September 24, 2025 — Rated 10 out of 10 by Vicky Hurley Don Franklin London Ford - Service
What do you like about our products and services?

Friendly easy to do business with and helpful thanks for servicing my truck

Report a concern   September 24, 2025 — Rated 10 out of 10 by Jay Hancock Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very helpful staff
Friendly

Report a concern   September 24, 2025 — Rated 10 out of 10 by Janet Fentress Don Franklin Somerset KIA Service
What do you like about our products and services?

Ty has always been very nice and kind and ready to help me and I can’t thank him

Report a concern   September 24, 2025 — Rated 10 out of 10 by Desirae Jones Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The car is good on gas. There’s enough space. Quiet.

Report a concern   September 24, 2025 — Rated 10 out of 10 by A.E. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick and easy to get service done.

Report a concern   September 24, 2025 — Rated 10 out of 10 by J.G. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

We’ve bought multiple cars from Don franklin in the last year. We’re just trying to figure out what car we want to buy next. MJ is always great and helpful.

Report a concern   September 24, 2025 — Rated 9 out of 10 by C.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service dept was thorough and polite

Report a concern   September 24, 2025 — Rated 10 out of 10 by Elizabeth Young Don Franklin Auto
What do you like about our products and services?

Customer service is awesome

Report a concern   September 24, 2025 — Rated 10 out of 10 by R.K. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Check in and check out was smooth and quick

Report a concern   September 24, 2025 — Rated 10 out of 10 by W.G. Don Franklin London Ford - Service
What do you like about our products and services?

Fast professional service.

Report a concern   September 24, 2025 — Rated 10 out of 10 by G.G. Don Franklin Monticello Service
What do you like about our products and services?

Some of the best service writers and technicians in the business. Friendly the moment you drove in. Service was professional and completed on time as promised. I highly recommend them.

Report a concern   September 24, 2025 — Rated 10 out of 10 by Bill Turner Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I love my G70!
The service visit was quick and friendly!
Very happy I bought this car.

Report a concern   September 24, 2025 — Rated 10 out of 10 by T.H. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Reasonably priced services. Friendly service department.

Report a concern   September 24, 2025 — Rated 10 out of 10 by David Fiedelman Don Franklin Monticello Service
What do you like about our products and services?

Everyone I dealt with is very courteous & capable.

Report a concern   September 24, 2025 — Rated 10 out of 10 by Robert Powell Don Franklin Auto
What do you like about our products and services?

Mitsubishi is very well made and undervalued vehicle. The warranty they provide is very comprehensive and adds value. The interior cabin is very nicely appointed and the quality of the materials is a head turner. The service department is personalized and helpful. What's not to like about their products?

Report a concern   September 24, 2025 — Rated 10 out of 10 by C.R. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

I always have good results with the guys there, whether it’s buying a new vehicle or getting service it’s always a good experience

Report a concern   September 24, 2025 — Rated 10 out of 10 by Charles Patrick Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very fast service. Very friendly people. Price is reasonable.

Report a concern   September 24, 2025 — Rated 10 out of 10 by C.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Friendly employees and willingness to work with us. Timely manner in which service is provided.

Report a concern   September 24, 2025 — Rated 10 out of 10 by D.A. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Quick, Friendly, Professional Service. Always get me in quick

Report a concern   September 24, 2025 — Rated 10 out of 10 by K.K. Don Franklin Somerset KIA Service
What do you like about our products and services?

Service department is usually on schedule and very good about keeping me informed of the progress of my service.

Report a concern   September 24, 2025 — Rated 9 out of 10 by James Warren Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

We’re very professional and I like the way was no hounding or anything. I didn’t make it to the appointment, but I will be dropping back in with my son actually trying to set him up with an automobile, but we will be visiting you. That’s for sure.
Thanks James Warren


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