Customer Testimonials
You have always been kind and worked us in few times without appointment . Staff Is great. Have known the franklin family for years. Name removed
YOU HAVE THE BEST SALESMAN RUSTEY!!!!!!!!!THAT MAN WENT WAY ABOVE OF BEING JUST A SALES PERSON!!!!!! I AM VERY HAPPY WITH MY NEW FRORD BRANCO SPORT BIG BEND.MATTER A FACT RUSTEY HELPED ME TO PICK OUT THE BRONCO SPORT.I HAD NOT MADE UP MY MIND AS TO WHAT I WAS GOING TO PURCHASE AND RUSTEY JUMPED RIGHT IN AND WALKED ME THROUGH TO THE VERY END.NOW RUSTEY IS AS A SALESMAN SHOULD BE WITH CLIENTS.HE WAS MOST HELPFUL FROM THE START TILL THE VERY END. HE TOOK HIS TIME HE WAS NOT IN A HURRY. HE GAVE ME ALL OF THE DETAILS THAT I NEEDED TO MAKE MY PURCHASE.YES I WOULD AND WILL TELL ANYONE AND EVERYONE ABOUT DON FRANKLIN OF LONDON KENTUCKY.AND WILL ALSO TELL THEM ABOUT RUSTEY SO THEY CAN LOOK HIM UP AND GET A GOOD DEAL ON THEIR PURCHASE JUST LIKE I DID.ALL OF THE STAFF THAT I DEALT WITH WAS VERY FRIENDLY AND HELPFUL RIGHT DOWN TO THE PERSON THAT DELIVERED MY NEW FORD BRONCO SPORT BIG BEND!!!!!!!!!!
Service representative was helpful and interested in helping resolve my recalls.
Service was good Jenny had took care of everything. Product is a good truck
Very helpful and considerate!
Great customer service
Friendly and helpful staff
Repaired in the time promised
I’m a satisfied customer
No one else services my Nissan Altima - only Franklin Nissan - although it is 14 years old. Ron and Jennifer are helpful and very efficient.
Everything
I love my Kia
I always feel like my vehicle is safe and will get me where I need to go. The service techs always make sure everything is in working order. They are always kind and easy to work with.
Quick and kind service
Very great service and very polite service advisor
Everything. The friendliness of the staff. The timeliness of the service visit. Overall a great job by all members.
2023 Toyota Tacoma trd pro-Orange
Sales person Colin was very helpful and understanding the whole process was really easy
Great service and fast service, I'm very happy with Don Franklin Ford service in Columbia, Ky.
Best autos on the road!
The staff was very knowledgeable they took their time to get to the root of the problem with my truck.
Everybody is friendly. And it is very convenient when you set your appointment. They are ready when you get here.
A+
They work fast and take care of all your needs for your vehicle
Everyone at Don Franklin Nissan goes out of their way to make sure that the buyers find the right vehicle… just absolutely great team.
Very good service people; always kept me up to date with the maintenance and options available for the repairs.
Easy to make appointment
Friendly service department
Quick service
Quality Service
They are always friendly, fast and efficient.
I'm 65 years old and Don Franklin of London Kentucky is the only dealership that worked with me, instead of treating me like just another bank account!
Excellent service and great products
They always take good care of you !!!!